Suppression of a new xbox one account made and payment option

Hello dear

i made a payment for a person that just buy the xbox one

i pay for a xbox gold membership for him and make the game pass for him

unfortunately for me this person has sold his console 2 day after for some reason

MY matter is that the xbox gold subscription i pay is always active on it

so can we transfer this or simply cancel this order, to make this appear to my account

in the same time can we cancel game pass of this person his gamer tag is :"elfcoureur"

and i made the payment through paypal...

i'm asking this cause i don't want to be billed next month without having the choice

to cancel this cause the console has been sold by the person

but unfortunately that's my options of payment i used for him

can you give advice how i can solve this situation

Lot of thanks @ all

- Nicolas L.

:)

 

How to Manage your Xbox LIVE payment options

Overview

You can choose to use more than one payment method for your Xbox LIVE account. The payment options include credit cards and PayPal accounts. You can use these payment options to buy items from Xbox LIVE Marketplace.

The 2-year Xbox LIVE Gold Contract uses only credit cards as the payment option. The other payment options like Debit Cards, Prepaid cards and PayPal are not valid for this subscription. However, you can change your payment to another credit card.

If it is before the end of the two years and there is no credit card associated with your account, it is assumed you have terminated the subscription, and you will be charged an Early Termination Fee and any applicable taxes.

It is easy to edit your payment options on your console or at Xbox.com

Steps to Follow

Add or change a payment option using your console

1) Use your Xbox LIVE gamertag to Sign in.

2) Proceed to Settings and then select Account.

3) Select Manage Payment Options, and then choose either of the following:

• If you want to add a new credit card, select Add Credit Card.
• If you want to use your PayPal account on Xbox LIVE, select Add PayPal. You will be required to enter your PayPal username and password. Follow the instructions to add PayPal as a payment option. You cannot use PayPal as a payment option for the 2 year Xbox LIVE Gold Contract. PayPal is not available in all regions.

4) After making changes to payment options, select Update Payment Option.

Add or Change a payment option on Xbox.com

1) Go to My Account.

2) Select Payments and Billings and click on Manage Payment Options.

3) You may be required to Sign in using your Microsoft account (email and password).

4) Proceed to do either of the following:

If you want to edit a payment option, select Edit.

If you want to add a payment option, you can do either of the following:

• Click on Add New Credit Card and enter the credit card information
• Click on PAY with PayPal and follow the instructions.

 

Issue with auto renewal and deletion of friends list

Billing suspensions occur when Auto-Renewal is on, and attempts are made to bill the payment option for the new cycle. A grace period allows you to keep playing even after the charge is first declined, but this lasts only a while. If you're suspended on
a 1-Month Gold membership, it may have backed up for one or two cycles. At most, your account is trying to bill about $20 or so. In order to get this cleared up, you'll need to add a new payment option to the account; one that can successfully cover that
charge. Or, you could resolve whatever is preventing your current payment option from working. If you do need to add a payment option, here are the steps.

-

Log into your profile on your console. Select the option to update your payment instruments. From Account Management, select "Manage Payment Options". Choose Add Payment Option. Once the new payment option is on file, go back to account management. Under
"Your Memberships", choose "Xbox LIVE Gold". Choose Change Payment Option. Select your new payment instrument, and it will charge the past due balance right away. This will lift the suspension, and your Gold membership features will come back, along with
web access to account management, and your Friends List. After that, you may turn off Auto-Renewal on xbox.com/account, or by calling Xbox Customer Support.

 

You should be able to cancel them at Sign in to your Microsoft account or you would need to contact support and speak to billing. Contact Us | Xbox Support

 

yes, pretty the same, i'm returning to this forum, to get help

otherwise i have to take the phone to contact support

and i'm unfortunaly not able to do that

maybe they can take the ticket and contact me to solve this

 

Phone/chat support are the only ones who can help with billing issues. You will have to contact them.