Supporting numbers in the one guide

BigD 112358 · May 15, 2014

I dig the voice commands for a lot of actions, but I prefer my harmony remote to navigate the one guide. Please add number button support so that we can input channel numbers as another option to navigate the guide. It would make actions like skipping
to a specific section of the guide easier (I.e. I want to look at the channels in the 200s)

:)

indy1274 · May 15, 2014

Out of date guide

Talk talk tv have changed their channel numbers so one guide is out of date for them. I think one guide needs an update. Any support much appreciated!

ZEISMAN · May 15, 2014

Channel numbers for SKY incorrect in Germany

Hi there,

Sky Germany changed several channel numbers, so the One Guide is quite useless at the moment. Some changes were made months ago, but still no correction in the One Guide. This needs to be fixed.

Thanks,

CTS PINPIM · Nov 6, 2014

I also have a harmony one remote and I've been having the same problem. I would like to use the number keypad to go directly to a channel instead of having to skip multiple channels. Is there anyway of updating my harmony one remote to get it to work
with the Xbox One guide and the Harmony One number keypad. Thanks for any help.

CTS PINPIM

I also have a harmony one remote and I've been having the same problem. I would like to use the number keypad to go directly to a channel instead of having to skip multiple channels. Is there anyway of updating my harmony one remote to get it to work
with the Xbox One guide and the Harmony One number keypad. Thanks for any help.

indy1274

Talk talk tv have changed their channel numbers so one guide is out of date for them. I think one guide needs an update. Any support much appreciated!

Misses Quinzel

Hey there, Bremen vanEquis! For any feedback for the OneGuide, you will want to push that through the console itself. You can go into Settings, TV & OneGuide, and then there will be an option to submit an issue with OneGuide there.

For visibility, while we are the ones that update this stuff, we do not know what to update until we are told. This is done either with the feature on the console from users or the cable provider lets us know. My suggestion is to submit feedback through
the console, and then reach out to your cable provider to see if that will speed things along.

This thread is a little old. If you guys need assistance with any other support issue, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works
best on the forums.

igeekdude

So, on 6/20, I posted the same question to Cablevision. Their response yesterday was that it was Microsoft's responsibility to to update the channel guide, but that the optimum channel updates would be completed by July 31st. Interestingly enough, today
I find that my channel guide is now correct on the xbox. While I realize the evidence is anecdotal at best, it seems that the fix occurred after the issue was brought to Cablevisions attention. Hmmm...

igeekdude

I posed the same question in a support chat and was told that the "engineers" were working on it. I believe it was also on the 13th. Still have no joy. I think whats confusing the issue is that Cablevision is still using the 700 series channels with the
cablecards. I know this because, I use a cable card with my Media Center PC and the 700 series channel listings are still available. However, those channels are no longer available via the Cable boxes.

Supporting numbers in the one guide