Support

I wish to make a formal complaint

3 weeks ago i spoke to a representative of yours at xbox support

As these calls are not free on a pay as you go mobile

I raised a issuebregarding my brand new xbox one elite controller that was bought for me as a cgristmas presant which i recieved in febuary

Boris kindly checked my normal xbox one and xbox one controller for warrenty status as i originally had a problem with the original controler being faulty to see 8f in warrenty he said unfortunatly its out

But kets go ahead and check the elite controller he put me on hold came back stating that this elite controller can be replaced as it being brand new and faulty and i woukd recieve ups return labels in vua email and he would call to check tues that it had
been picked up

No call so i call up again 30 min call costing me ti get throu

To be told there has been some issue with the team and internet / emails and it will be s3nt in email with in next phew days i have given it a week and called again today only to be told this elite controller will nit be getting replaced

And there has been a mix up i reckon with my old original controller

I cant understand how a brand new xbix elite controller bought from argos in december and given to me which i only activated controller on my xbox begining of febuary 2018 is so say 2017 a year out of warrenty this was a christmas presant of a dear friend
i can nit get reciept due to them passing away this hokds so much memories as a presant hence when they passedni decided to open up jy xmas pressant and use it as my original normal xbox controler had a fault only to find out a week later that this elite
controller

Had issues with thumb stick sticking making axes spin up or around

So 3 calls all lasting 30- 50 mins 10 mins on hold

Now only to be told my new xbox one controller that was bought in december 2017 from argos opened up in febuary 2018 is already registered back in 2016 is rediculous to be told it was and had been authorrzed to be replaced and now to be lied to

£120 worth in phone calls and now for this a £180.00 controller to be sold sealed and to be told it has no warrenty



SRX1419429059ID - Microsoft Rewards Support: My Rewards points balance


. Press the Enter key to open the contact card." style="unicode-bidi: embed; direction: ltr; user-select: text; cursor: pointer;">Microsoft Customer Support <*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***>

Tue 20/03/2018 14:32

Inbox

To:*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***;

Hi Raymond,



Thank you for the reply and for the clarification.



I understand that you're having issues with your rewards credits and based on your description. You're referring to Xbox Live Rewards. Please be aware the Xbox Live Rewards is different from Microsoft Rewards.



Since we're specialist for Microsoft Rewards account, it would be best to contact Xbox support to further assist you on your query. They are in a better position to look into this for you. You may contact them through this link: Contact Us | Xbox Support



I hope this helps. If you have questions regarding your Microsoft Rewards account, please let us know.



Sincerely,



Ronaldo

The Microsoft Rewards Team



--- Original Message ---

Xbox live reward

This is for

Xbox Live Rewards is a loyalty program designed for people who love Xbox. In addition to getting access to special offers and promotions that are exclusive to our members, you'll also be able to earn Rewards Credits that will be converted into your local currency
and deposited into your Microsoft account, where they can then be used to purchase digital items you want in the Microsoft Store.

Yes xbox loyalty reward points not collectnor recievedbfrommpurchases on games

And xbox live reward loyalty points thatnare still pending and not been credited

Inhave spent £150gbp on phone calls to xbox support team each call lasting 40 -45 minuites to 1hr

Xbox support say its to do with microsoft rewards

Microsoft rewards say its to do with xbox support

Support say its xbox live xbox support

________________________________________

From: Microsoft Customer Support <*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***>

Sent: 20 March 2018 01:31:24

To: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

Subject: SRX1419429059ID - Microsoft Rewards Support: My Rewards points balance

Good Day Raymond!

Thank you for contacting us back. This is Shii from Microsoft Rewards Customer Support, helping you with Service Request 1419429059.

We are deeply sorry for the inconvenience that this has caused you. In order to assist you more efficiently and for clarification, please confirm if you are looking for your bonus points for Xbox Live Rewards or for the Microsoft Rewards from your purchases.

Please be advised that Microsoft Rewards is different form Xbox Live rewards.

Microsoft Rewards is a free program that rewards you for doing stuff you already do every day. Earn points for searching on Bing.com

Xbox Live Rewards is a loyalty program designed for people who love Xbox. In addition to getting access to special offers and promotions that are exclusive to our members, you'll also be able to earn Rewards Credits that will be converted into your local
currency and deposited into your Microsoft account, where they can then be used to purchase digital items you want in the Microsoft Store.

We are looking forward to your response.

Thank you for contacting Microsoft Rewards Customer Support and look forward to resolving this issue for you as quickly as possible.

Sincerely,

Shii


The Microsoft Rewards Team



december given to me as christmas presant opened up in febuary

:)

 

Xbox Support Support?

It's not about any of the Xbox's it's about the global Microsoft Game Usage Rules seen here:

www.xbox.com/.../rules

 

Xbox Support Support?

It depends on which console you're asking about. The forums for 360 Support and Xbox One support both have sub categories that you could select.

What seems to be the problem though?

 

Contact support directly via chat to avoid any more charges on your phone. https://support.xbox.com/en-GB/contact-us

 

First all accessories come with a 90 day warranty.

So what probably started in 2016 and ended in 2017 was the warranty on the console itself.

and in order to get a warranty replacement done on a controller you would have had to send a copy of the receipt for the purchase of the controller for them to know when it was purchased and when the warranty would have started.