support.xbox.com broken

Discus and support support.xbox.com broken in XBoX on Windows to solve the problem; If I attempt to sign in there (green Sign In button), it says "cannot establish secure connection to the server 'sisu.xboxlive.com'." If I click,... Discussion in 'XBoX on Windows' started by TastySunshine, Apr 14, 2022.

  1. TastySunshine
    TastySunshine Guest

    support.xbox.com broken


    If I attempt to sign in there (green Sign In button), it says "cannot establish secure connection to the server 'sisu.xboxlive.com'."

    If I click, "Xbox status", it says "Oops! That didn’t work."

    If I click, "Family & online safety", it says "Oops! That didn’t work."

    If I search, it says "Sorry, search isn't available right now. Try again in a while."

    There is no indication of an outage.

    :)
     
    TastySunshine, Apr 14, 2022
    #1
  2. Francia J. Win User

    support.xbox.com broken

    Hi TastySunshine, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

    I'm sorry that you have to go through this issue. No worries, we'll check this further. Kindly try and use a different browser or different device.
  3. Francia J. Win User

    Unable to sign into support.xbox.com

    Hi Big, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Kindly try to access the website on a Microsoft Edge browser.

    You can also try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copying the order number. Once you have it simply go to the refund webform link here:

    https://support.xbox.com/en-US/forms/request-a-...
  4. Dwayne Lowson Win User

    Unable to login to support.xbox.com

    Okay I'm not sure what's happened but for some reason I'm able to login to the xbox support page.

    I can see the xbox on my account in the account.microsoft.com as well.

    I'll continue with raising a support case now that I'm able to login.
  5. kyle_m4496 Win User

    Unable to login to support.xbox.com

    I see, does it let you log in from the Microsoft Account page instead? account.microsoft.com
  6. Dwayne Lowson Win User

    Unable to login to support.xbox.com

    Hi Kyle,

    I've tried different browsers, Edge, Firefox. Incognito l/in-private browsing, tried on three different computers.

    All to no avail.
Thema:

support.xbox.com broken

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