Support told me to.

Hello, My name is Fryhole and I've been a member from just about the very beginning. This morning I called Support to see if I could have an issue resolved. It seems I was automatically charged for a month of service for Xbox Music. It surprised me to see
it show up on my bank account, because I thought I had already cancelled the service. If you look into my account you will see that I spend a LOT of money on my Xbox, Games, and the like. I called and "Mara" did in fact cancel the subscription that I thought
I had already cancelled (and in all honesty used MAYBE twice). She gave me this reference number ([Mod Removed]) and told me that in order to seek a refund for the previous month charge for a service I DON'T use, I would have to post something
into the forums, and basically pray for the XBOX Gods to shine down on me. PLEASE, complete my request. As I said, I spend a lot of money on Live and would like to have the money back to buy something that I actually will use.

Thank you, to any who read this.

:)

 

Support told me to post here

Known glitch > should fix itself > don't worry about it > gamerscore says 3565 where I'm sitting.

 

Support told me to post here

Hello Support Team or to whoever it may concern,

My name is and for the past year or so, my account has been fluctuating gamerscore, so I called Xbox Customer Support and the kind support provider directed me to post here. So my problem is this, my gamerscore has been fluctuating without my knowledge
and one time it got reset to zero and I was labeled "Cheater". I completely accept responsibility to that because the service agreement I believe says i'm responsible for what happens to my account. But now it happened again, my account says I have 11235 Gamer
Score but I havent played in the time that it fluctuated. I am asking a support person to reset my gamerscore or do something so that I am not responsible for my "glitchy" gamerscore or what ever is going on with it. I am not blaming Xbox Live for the fluctuations
but I sure as heck am not doing it. I am just asking you guys to contact me via forums or email to fix this issue. I am trying to fix my account before I get banned for something I am not aware as to how to fix it. I am the only person that plays on my account
and I am not a hacker nor do I know how to "hack". If someone can contact me via forums/email to help me out it would be HIGHLY appreciated.

Thank you,

Paul Bauman

*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

 

Hey Fryhole,

Thanks for posting on the forums!

Unfortunately, on here we're a public community forum, so everyone can see what has been said.

As such, we don't have access to your account at all.

It appears Xbox Support have given you incorrect information - because, for any refunds, you need to go to Billing, which can be found here:
support.xbox.com/.../contact-us

From there, select Billing then Phone or Chat.

Hope that helps!