support rewards and vip status and gems

XGN FREAKY WORM · Mar 15, 2018

xbox live reward points not been credited 14,500 which it states would be automatically credited by 15th of feb it is now 15th feb 7pm in the united kingdom yet nothing still showing in my rewards but not crdited to my account to be able to spend

also no achievments or vip rewarsd have been credited for microsft games purchased since back in 2014 halo master chief black ops 3 plus both season passes and other games bought no rewards and even recently monster hunter full package and no rewards given

i really have been waiting today to use my reward points to buy a add on bundle to a game aswell when will all of my questions be rectified and stop being passed around the mubury bush from one place to another to another since oct 2014

:)

Bluenose Cra1gy · Mar 15, 2018

Myvip

hi im wondering how i earn vip status and secondly the gems ect.....unsure if im even vip or if im due rewards .

alistairstrogg · Mar 15, 2018

my vip gems and rewrd credits

my xbox reward points and my vip gems have ( according to the xbox support person ) been lost in the migration to microsoft rewards. i had about 1750 my vip gems and reward points. can you look into this please

XBLRewards8 · Mar 16, 2018

Hello XGN FREAKY WORM,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Furthermore, you can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP had a recalibration for the last few years. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015
and December 2016. We did not recalibrate this year (December 2017). Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

XBLRewards8

Hello XGN FREAKY WORM,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Furthermore, you can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP had a recalibration for the last few years. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015
and December 2016. We did not recalibrate this year (December 2017). Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Smwutches

For help with the Rewards program, it's best to post in the Xbox Rewards Questions support forum.

VIP status is based on how much you spend on the marketplace each year. Subscriptions, in-game consumables, and preorders do not count towards VIP. You can see how much you need to spend for each star level at
http://rewards.xbox.com/terms-and-conditions

All current offers to receive gems (and credits) are listed on the Missions page of the rewards site.

Fhee-26120EDF-F184-4

They should show as pending on the rewards site. They are scheduled to be deposited at the end of the month.

no. when I redeemed my vip gems they asked for an email to send the code to redeem the reward points. I'm trying to say its been a few weeks, yet no email. and there is no status of them on the rewards site...

Flippy1066

Same here... had over 7000 reward points after I traded in VIP Gems..

Smwutches

Support will check into your freedom rewards and gems issues, but VIP rebates are calculated after the end of the month and given by the 15th of the next month. So it's still too earlier to see credits pending for October purchases.

For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page.

support rewards and vip status and gems