support please help with rewards not getting in my account

psychotech666 · Mar 17, 2018

trying to find my redeemed point from rewards account. I don't see them anywhere hoping to get some help. got one at 10,000 and 5,000. anyway have a great day.

:)

DarkReaper V3 · Mar 17, 2018

Deposits aren’t going through

I'm getting this message "Your deposits aren’t going through!"

My account is up to date and I'm still not getting my deposit for my rewards.

Can you please help me with this problem.

Thanks

BongsForLife · Mar 17, 2018

Not receiving proper rewards

I noticed I'm not getting rewards for my achievements and I am also not getting rewards for renewing my gold either please help

XBLRewards8 · Mar 19, 2018

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

XBLRewards8

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

OpticRJames

If you still encounter the same issue after doing the steps that I have provided. Please report it to the Rewards team through this link, https://support.xbox.com/en-US/help/account-pro....

Click the "Get help" button then click the rewards support button.

Smwutches

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

KINGSELT

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

from operation packages I have bought and pre-order of call of duty infinite warfare.

KINGSELT

from operation packages I have bought and pre-order of call of duty infinite warfare.

support please help with rewards not getting in my account