Support here is a joke.

Just want to let anyone considering calling for support, save your time. After calling about a payment on my account that I didnt make, I was asked to hold, then listened to the rep set the phone down and converse with (assumed) other reps about video games,
upcoming releases, ect.. for a few minutes when he picked back up and told me he couldn't do anything for me. I don't remember why (this was a couple weeks ago) but he set me down again ("on hold" of course...) AND CONTINUED HIS CONVERSATION. He picks the
phone up and explains how he's trying to help but can't, and clearly is feeding me bull *** at this point. I don't even care about the $50 charge anymore; I love the game that the *** bought. But man, this support is something else... PSN here I come.

:)

 

Xbox Support is a joke!

I bought an Xbox One on launch day here in Italy, and after a few days I purchased an Xbox Live Gold Membership. So far so good... until I realized that I got charged 3 times for 3 years of membership. I called the Support service saying that I wanted a
refund for the 2 extra years and the nice lady on the phone told me to wait a few days so that they could check the problem. After 1 week she called me and told me that they cancelled my 3 years subscription to the service, refunded my credit card for 2 years
and issued a pre-paid code for the remaining 1 year. The moment I tried to redeem the code I got an error and couldn't purchase the membership. I called them back to make them aware of this and I had to wait another 10 days before they finally decided to
refund also the last year I paid for, so that I could purchase the membership using my credit card. Problem is that since that day (it was December the 16th) something happened to my account and I cannot buy the Xbox Live Membership no matter how I pay! Be
it one of my credit cards, or Paypal, or even pre-paid codes, I always get some error message and I cannot finalize my purchase. I haven't been able to play online with my friends during the Christmas Holiday, and to this day I contacted them 20 times to see
what the problem is and the best thing they could come up with is that my billing address must be wrong (!!!). Now they don't even reply to my emails anymore, and the chat service you get through the Xbox Website is really useless (as the problem is being
investigated by the geniuses of the Advocacy Team - yeah you guessed it, it's the same people who suggested my billing address was wrong)

I have never dealt with such incompetent people, 1 month to solve an issue they must have created is totally unacceptable. I'll keep you posted to see how and when my problem is solved. I wish you all to never encounter such problems (or "support" service).

 

Xbox Support is a joke!

I suggest you talk again with support on a different day of the week and at a different time, so it's less likely that you'll talk to the same person.

 

Xbox is s joke they rope you into autorenewal and make it impossible to cancel

Ive had xbox live for about 5yrs my email and phone have changed I go online to cancel

The auto renew option before they charge me next month but since I just updated my sec.

Info I now have to wait 30 days . Isnt that convenient xbox who now can take 10$

From me n I cant do anything about it *** you microsoft *** you

 

Well for one you don't have to wait 30days to turn off auto renewal

If you are trying something else like remove an payment option then yes

Since you are on a monthly plan you have to wait out the current subscription as they can't give you a prepaid code for less then 30days

That doesn't affect auto renewal at all

This doesn't affect auto renewal at all and can be turned off at anytime

 

inadvertently my son has accessed my credit card details and spent over £500 in game buying FIFA coins... After being assured by customer services that this would be referred to s "Disputes Team" and I'd get a refund as my Son was a Minor I received this
reply.

Hi Anthony,

My name is Adrian with Xbox Global Escalation Support. I appreciate your patience while I researched your refund request. I would like to take some time to explain the outcome of my investigation.

"I have completed my investigation of your account and regret to inform you that I am unable to provide a refund for your disputed transactions. Per my review the account in question was created as an Adult account without any purchasing restrictions set
in place. If you would like to further pursue a refund please contact your payment provider to dispute the purchases."

They aren't being true to their word.

 

Hey, guys! I'm very sorry to see that you are running into any billing issues! Hopefully I can get this sorted for you all.

Nilly - Your situation is not what we would like to see for our customers. Because of this, I have bubbled that up to the appropriate teams to look into this. Thank you for bringing this to our attention.

militantmachine - You should be able to
contact us via phone or chat support to turn off auto-renewal for you. This will help avoid further charges to your card that you are not expecting. They can also remove your card to ensure there are no further charges.

RiceySnr - I'm sincerely sorry to see the outcome of your situation. While our Global Escalations team are the ones that look into situations like this, we are unable to guarantee the results of their investigations. If you need further
support with the issue, please reach out to your bank to dispute the charges.

If you guys need assistance with any other support issues, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums.