Support does not restore my account for Xbox One because I do not remember the serial number ...

On September 3, 2017, my account *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** was blocked, on September 5, 2017, the Russian Xbox support service created a request from me to the Microsoft Senior Department. On September 8, 2017, I sent personal data to the Higher Division of Microsoft
and the Higher Division confirmed that it my account, on September 18, 2017, the Microsoft Senior Department wrote that my account is recognized as mine, my account is OK, and I can recover it.

Here is the letter:

"Hi Alesksey,



I want to thank you for taking the time to contact us regarding your unauthorized access claim. I understand that a situation like this can be difficult and I appreciate your patience during this investigation.



The account and billing activity associated with your Microsoft Account has been thoroughly reviewed and I am happy to report that your account is secure and has not been compromised. During my investigation, I was able to confirm that the telephone number
was provided in this service. You will be able to regain access to the account. Please understand that the security is a priority.



You may receive an email survey in a few days. I would appreciate a few minutes to share your thoughts. Microsoft Customer Support Experience.



We sincerely apologize for any inconvenience that you have experienced and I appreciate your understanding and patience while I investigated your account.

Sincerely,

Jason Smith "

But even though I tried to restore it many times, the account was still blocked, and on September 19, 2017, the Xbox support service again sent a request to the Higher Division of Microsoft, due to the fact that the account is still locked.

I recovered the password many times, on different days. It does not help.

The Microsoft Senior Department has denied the request to unlock my account without even informing the Russian support of the Xbox.

In October, I applied to support the Xbox of the United States, they said to change the password and wait two days and this also did not help.

I again recovered the password several times, but the account remained blocked.

I again turned to Xbox support in Russia, they told me that Microsoft's Top Department rejected all my requests to unlock the account because I do not remember the Xbox 360 serial code.

But I sold the Xbox 360 for a long time, I play Xbox 360 games on backward compatibility on Xbox One.

I provided my gamertags, credit card numbers and information on their term of service, the serial number of the Xbox One console, the ID, the serial numbers of the consoles that the warranty service provided, the account recovery code, confirmed the phone and
mail, and I am sure that this is enough to restore your account.

And I can not find out the serial number of the Xbox 360, I sold it for a long time.

But I provided a lot of information, the Xbox 360 serial number can not be the reason to refuse to unlock my account.

The account is still locked.

The account has more than 80 games, it's very dear to me, because of this lock, I missed a few important releases and I can skip the start of the Xbox One X, which I already pre-ordered.

I ask you to unblock my account!

:)

 

parental control

good afternoon! I purchased the xbox360 prefix serial number 160610723743, 2012-09-13 but the parental control was on the console. The bidder does not remember either the code or the answer to the question. Tell me what to do. Thank you.

 

hi

hi i don't remember my passcode family xbox360 the serial number:008130210305 the id:003725728239

 

You need to reply to the email you received. But be aware, if you don't have the information they are asking you to provide, you may not be able to recover the account.

 

I responded to the letter and gave them all the information.