Support center

Depends where abouts in the world you live. Most of it is now handled online via Xbox Support. It also depends what the issue is, as sometimes we ambassadors can point you in the right direction to fix an issue.

Hi,
pjameleven.

I know, don't get me the wrong way, we all appreciate what you guys are doing.

The thing is that there's no option for direct contact with Microsoft support. At least an e-mail address where I can file a request/complaint.

Yeah, well it seems that the ambassadors are not able to figure out this microphone issue that a lot of users are reporting on having. How can we escalate this matter ?

Here, you can find my post on this issue: https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-s-35mm-jack-headset-others-cant-hear-me/983c22c2-2a19-4a21-9d4f-74a587e113d1

It seems that this is a wide spread issue among users.

Hey there Shobooo,

Thanks for reaching out to the Forums for clarity on how to open up a support ticket or service request. I can totally understand how going through the prompts yet being unable to find a phone support option could be frustrating, but we are here to provide
some hopefully helpful information. Depending on your region, one might see different support options available when following the prompts. Judging from the screen shot, it seems that the only available options for support in your region for creating service
requests would be to chat with a virtual agent.

When you get the chance, follow through there and it might direct you to a live agent or to request a callback from one, but seeing as many "non-essential" businesses
are on lockdown in light of the recent pandemic scare, that might not be available at this time.

Hope this information was helpful.

Thanks for reading!

Hi Shobooo,

The ambassadors are volunteers who offer advise and try to answer questions to the best of our abilities. Were not actual Microsoft employees so we can't escalate issues. The best thing you can do is contact Xbox support by going here: https://beta.support.xbox.com/