Support: Account Requires Attention

Discus and support Support: Account Requires Attention in XBoX Rewards & Social to solve the problem; "Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button... Discussion in 'XBoX Rewards & Social' started by MrAdyCarter, Dec 28, 2016.

  1. MrAdyCarter
    MrAdyCarter Guest

    Support: Account Requires Attention


    "Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum

    here
    . "

    My rewards account is UK based, my UK Personal MS Commerce billing details are all correct, however rewards still error on depositing.

    :)
     
    MrAdyCarter, Dec 28, 2016
    #1
  2. MrAdyCarter
    MrAdyCarter Guest
    Support: Account Requires Attention

    "Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum

    here
    . "

    My rewards account is UK based, my UK Personal MS Commerce billing details are all correct, however rewards still error on depositing.
     
    MrAdyCarter, Dec 28, 2016
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Support: Account Requires Attention

    Hello Ade,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
    to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
    while our other team works on a solution.
     
    XBLRewards8, Dec 28, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Support: Account Requires Attention

    XBLRewards8, Dec 28, 2016
    #4
  5. XBLRewards8 Win User

    Support: Account Requires Attention

  6. XBLRewards8 Win User

    Support: Account Requires Attention

    Hello Ade,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
    to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
    while our other team works on a solution.
  7. XBLRewards8 Win User

    Attention required in my account

    Hello wellingtonbalbo,

    Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
    not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
    you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
    https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your account has successfully been re-registered. If you open a new post
    after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
  8. GloryOfKanavan Win User

    ATTENTION REQUIRED MICROSOFT!!!

    "There was a problem processing this request. Please try again after a few minutes." When I request a callback on the commerce page, when i called that 4XBOX number or whatever i was told i needed to be transferred and spent 50 minutes on hold, why should
    i have to be treated like this to give money away? Just let me freaking do it online.
  9. Photonimus Win User

    ATTENTION REQUIRED MICROSOFT!!!

    You need to call phone support and speak to the billing department for this issue.
Thema:

Support: Account Requires Attention

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