Support: Account Requires Attention

"Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum

here. "

My rewards account is UK based, my UK Personal MS Commerce billing details are all correct, however rewards still error on depositing.

:)

 

Support: Account Requires Attention

Hello Ade,

We responded to your post at (Support: Account Requires Attention).

 

Support: Account Requires Attention

"Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum

here. "

My rewards account is UK based, my UK Personal MS Commerce billing details are all correct, however rewards still error on depositing.

 

Hello Ade,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.