Supply drops not showing up???

xITzDROPSHOTZx · Apr 18, 2015

I've completed every daily challenge for supply drops lately, and for the third time in a row it says I completed a supply drop challenge but yet nothing appears to open when I'm in a lobby? I've restarted my Xbox, basically done everything a "professional"
at Microsoft would suggest to do and still nothing, I haven't received one supply drop this ENTIRE prestige...anyone else had this problem yet?

:)

onyxishere · Apr 18, 2015

Charged for something i never received

Here's the FAQ on how supply drops work.

support.activision.com/.../Call-of-Duty-Advanced-Warfare-Supply-Drops

RubricBuffalo43 · Apr 18, 2015

Problems Opening Supply Drops and Advanced Supply Drops

Having problems opening supply drops or advanced supply drops? When your opening supply drops/advanced supply drops, if it ever says "Fetching Online Profile" your best option is to wait. If it still says "Fetching Online Profile" after about 5 minutes,
you might want to restart your game. If that does not work, restart your Xbox. However, if you don't see your supply drop after restarting the game or Xbox, check your armory for content you haven't seen before. I hope this helps!

UEG Phatguy · Apr 18, 2015

Hello, I suggest you sending a tweet to @ATVIAssist I'm sure they'll help you get your situation fixed.

UEG Phatguy

Hello, I suggest you sending a tweet to @ATVIAssist I'm sure they'll help you get your situation fixed.

Tomm_A

Hello bailen ,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for your understanding.

Respectfully,

Tomm_A

Hello bailen Loop,

Greetings!

Thank you for posting in Microsoft Community.

It appears that you're having challenges in accessing with your Advanced Warfare supply drops not showing up on your Xbox Series S. Let us check and see on what we can do to help resolve your concern in a timely manner.

To access your Advanced Supply Drops, you need to go to the Multiplayer menu and select the Find Match option. Then, press the Menu button on your controller and select the Redeemable Loot option. You should see your Advanced Supply Drops there and be able to open them.

On the other hand, you can try the following steps below. This is taken from the official site provided by the game developer support team:

Back out to the Main Menu.
Return to the Multiplayer lobby.
Check the New Items section again for the Advanced Supply Drop.

On rare occasions, Advanced Supply Drop purchases may take up to 20 minutes to show up in the game.

Additionally, you can also perform the steps below:

1. Check your purchase history: Go to account.microsoft.com and sign in with your Microsoft account. From there, go to "Payment & billing" and then "Order history" to see if the purchase went through.

2. Restart your console: Sometimes, simply restarting your console can help resolve issues like this. Try turning off your Xbox Series S, unplugging it from the power source, waiting a few minutes, and then plugging it back in and turning it on.

For your reference, see: Advanced Supply Drops in Call of Duty: Advanced Warfare (activision.com)

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Rodrigo Oliver

Hi Gr3yGryph0n, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, since the refund was denied and you didn't receive your items, the best course of action is to contact Support.

I kindly ask you to speak with Xbox Support.

Please enter this link for web chat: https://support.xbox.com/contact-us

If you prefer to contact them by phone, use this link: https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can also request a callback: https://support.microsoft.com/home/contact

I hope this helps.

onyxishere

Sorry to hear it. As this is an in-game item it should be directed to Activision or EA for more assistance. However, in the meantime be sure to check this FAQ on the supply drops.

support.activision.com/.../Error-When-Opening-a-Supply-Drop-in-Call-of-Duty-Advanced-Warfare

Supply drops not showing up???