Summer Spotlight gift card offer

I completed the punchard for the Summer Spotlight Sale deal (spend so much in the sale and complete the card) and got the reward points for it. But the offer also included a $10 gift card for Game Pass Ultimate members, and i never received it?

I have contacted the reward team who said that i needed to contact Xbox support. So i contacted them, and they have directed me here.

Any help would be appreciated!

:)