Süresi Geçmiş Üyeliğimi İptal Edemiyorum? [Translate] Can't Cancel My Expired Membership?

emesquik · Sep 15, 2019

3 aylık gamepass'i 6tlye aldıktan sonra yinelemesini kapatmak istediğimde kapatamadım, hatalarla karşılaştım. 3 ay sonunda kartımdan 177tl çekmeye çalıştınız fakat param yoktu. yinelemek için param yok ise normalde üyeliğin iptal olması gerekir ama aksine
her 14 günde bir 177tl çekmeye çalışıyorsunuz kartımdan. Kartımı hesabımdan kaldırmayı denediğimde ise bu kart gamepass için kullanımda olduğundan kaldıramazsınız gibisinden bir hata alıyorum. üyeliğimi iptal eder misiniz lütfen?

[Translate by Mod]

When I wanted to turn off the repeater after receiving the 3-month gamepass to 6tl, I couldn't turn it off, I encountered errors. After 3 months you tried to withdraw 177 tl from my card, but I didn't have the money. If I don't have the money to repeat,
you're normally required to cancel your membership, but on the contrary, you try to withdraw £177 every 14 days from my card. When I try to remove my card from my account, I get an error like you can't remove it because it's in use for gamepass. Would you
please cancel my membership?

:)

emesquik

it seems that 3 months gamepass membership worths 90 tl but the money I owe is 177 tl

I can pay 90 tl but 177 tl for 3 months gamepass is way overpriced for me.

also if I delete this microsoft account, my membership should be cancelled shouldn't it?

I'm not using this account to play games anyway.

Onyx Is Here

Sorry to hear it. You'll need to pay off the amount owing on your account if you would like to have full access to add or remove items from your account.

If you need more help with the amount owing then I would recommend contacting support for more assistance.
https://support.xbox.com/contact-us

emesquik

it turns out that I have to wait 3 months in total for the membership to cancel itself.

It's already been a month so 60 days to go.

also thanks for your helps.

emesquik

The thing is, I can't cancel it like it says in the link

"Find the subscription and select Payment & billing > Cancel. If
you don't see your subscription, make sure you are signed in to the correct Microsoft account for that subscription."

And I think the second link you've written is broken.

XBF Felixx P

Hello emesquik!

Deleting your Microsoft account will not cancel or deactivate your active subscription.

You must cancel your subscription to stop any future autopayment transactions.

Helpful links:

1. Cancel or turn off recurring billing for a Microsoft subscription

2. Request an Xbox digital product refund

Like Onyx Is Here mentioned above, we would suggest setting up a call back from Customer support.

They'll be able to get everything sorted out for you.

I hope this helped!

Felix

Xbox forums support

Süresi Geçmiş Üyeliğimi İptal Edemiyorum? [Translate] Can't Cancel My Expired Membership?