Sudoku will not stay up.

Recently the Sudoku program has been acting up. Either it will not come up or it shuts down in the middle of a game. Not having problems with any of the other games I play.

:)

 

Sudoku problem

I am signed into x box. All other games work. Why does Sudoku says it can't find the internet? Problem is not on my computer. Internet works fine, every other MS game works. What's up with Sudoku?

 

Sudoku Freezing Up

I subscribed to the Solitaire Collection a couple of months ago and I've been playing Sudoku quite a bit since then. The last several days I've been plagued with latency. After starting a new game the screen was frozen for 1:19 seconds before I could use
either the keyboard or pen. The fact that the clock continues to run while the game is frozen increases my frustration tenfold. I know my pen isn't the issue because I can use it without an issue to open other menus while the Sudoku game remains frozen.

This is an unsatisfying experience for paying customers. I mean you wouldn't want us to pay for our subscription by sending you a nickel a day. Please either remove the ads or fix it so they don't impact the player experience. IMHO paying subscribers should
have the option to close the ad panel. WE PAID YOU TO PLAY THE GAMES. In case you're unaware, making paying customers angry isn't a good business model.

 

Hey swallowtail65! Have you tried any troubleshooting steps so far? Check out the Casual Games FAQ for some basic troubleshooting steps and Error
Codes & How to Fix Your Game for some additional steps. If you could, please provide the following information as well:

• Region:
• Device:
• Mobile (Y/N):
• Operating System:
• Wired or wireless connection:

Additionally if you could please upload a DXDiag file to a file hosting service like OneDrive, that will greatly help us in sorting out what may be going on. Steps can be found here (Note:
one DXDiag is run, you will get the file by selecting "Save All Information"). Thanks!