Sudoku - can't get past the ad screens - loses thread and starts over or crashes

Discus and support Sudoku - can't get past the ad screens - loses thread and starts over or crashes in XBoX Games and Apps to solve the problem; For me it just started on the 2nd - not sure if game update or operating system update but can no longer play d268c63c-40da-4abe-bf5b-0762d7298b9f Discussion in 'XBoX Games and Apps' started by StevenFerreira, Jan 4, 2018.

  1. Sudoku - can't get past the ad screens - loses thread and starts over or crashes


    For me it just started on the 2nd - not sure if game update or operating system update but can no longer play

    :)
     
    StevenFerreira, Jan 4, 2018
    #1
  2. Can't get into game most times. Ad crashes.

    I can't get past the ad to play Microsoft jigsaw. It starts to play, then the ad crashes after a few seconds.
     
    InvalidPlayer82, Jan 5, 2018
    #2
  3. Sudoku crashing on ads

    It seems that the "Glasses USA" square ad causes Sudoku to crash as it loads and or changes. It only seems to be this particular ad, others will display properly. Please look into this.
     
    Renegade Mako, Jan 5, 2018
    #3
  4. randy358 Win User

    Microsoft Sudoku has a problem with the Ad before a game

    Ok, I tried to perform a clean boot and I got the problem to change. Sudoku would now crash as it starts (the Sudoku window will appear and then disappear). I tried to reset and then to uninstall/reinstall Sudoku and now I am back to it loading but when
    I try to play any game, I get the end screen of the ad and when I close the ad, I go back to the selection screen. Is there a log file somewhere that will tell me what is going on?

    I am manually checking for updates and windows has no updates available/pending. I have exited the clean boot (after Sudoku was crashing) and I am ready to try the next troubleshooting step.
  5. Cookiebeep Win User

    Last Update has Ruined The Game

    Ads once again freezing and crashing Jigsaw AND Sudoku
  6. M Slender Win User

    Good News!!! Mine connected today and my history is back!

    Glad that it's all good now, for you Sudoku players. Definitely saw a lot of threads over the past few days.
  7. DrSpooN1014 Win User

    Beta not playing

    Yeah I can't even get the game to get past the "Start Screen". I've rebooted the XBox, Unplugged it over night, Deleted and redownloaded the Beta (numerous times) and still I can't make it past that screen...
  8. WonderClover48 Win User

    Problem with access to Sudoku

    I have the exact same problem. Have uninstalled and reinstalled. Can click on the green xbox button in the upper right corner of Sudoku, and sign into xbox just fine, but Sudoku can't sign in. Have even exited Sudoku, and punched the "Play Sudoku" button
    within xbox, which starts Sudoku, but Sudoku still can't connect. All of my other games work fine.

    I have seen a message from time to time within Sudoku over the last 2 days which seems to say that this is a new version and you don't have to sign into xbox to play, but then I lose all my history of what has happened in the last 4 years. The message disappears
    before I can study it. Is this a new version? Or maybe I am misinterpreting the message.
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Sudoku - can't get past the ad screens - loses thread and starts over or crashes

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