Suddenly No Multiplayer on Xbox One anymore

Hey Matthias thanks for keeping in touch!

So just so we are on the same page, Port Forwarding has been done? If so we noticed that the upload speeds are pretty low, which can cause these errors too. What we can try is a reset of
the problem might be on the actual OS of the console so we would suggest a

Soft Factory Reset (while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

• There is a stable network connection.
• The information for all profiles is known (email and passwords)

Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup, this has the added benefit of clearing all the caches and any leftover data on the console which can slow down its performance and clearing any
issues on the Microsoft accounts as well. Give it a shot and let us know of any changes!

Hey Matthias thanks for keeping in touch!

We suggest, if it hasn't already been done to clear out the caches on the console: First things first the game cache:

Settings

System

Storage

Clear local saved games

IF THE CONSOLE IS CONNECTED TO THE INTERNET no progress or purchase data will be lost, what we accomplish by doing these steps would be to resync the profile to the cloud getting rid of any corruption
as a byproduct.

To clear out the Network Card Cache (alternate MAC address)

Settings

Network

Network Settings

Advanced Settings

Alternate MAC Address

Clear and Restart

Give these steps a shot and let us know how it goes!

Hello Matthias,

Thank you for bringing this to our attention. First off, I would like to say that UPNP should not be used in tandem with port forwarding. They just don't mesh well.

Also, you want to make sure your speeds are meeting requirements.

1. Press the Menu button on the Xbox One controller.
2. Select Settings.
3. Select Network.
4. Select Detailed Network Statistics.
5. The results should appear in a few moments.

Compare your speed test results to the following speeds, which we recommend as minimum requirements for the best connection experience:

[table][tr][td][td]Online gaming [/td][td]SD video streaming [/td][td]HD video streaming [/td][/tr][tr][td]Download speed [/td][td]3 megabits per second [/td][td]1 megabit per second [/td][td]3.5 megabits per second [/td][/tr][tr][td]Upload speed [/td][td]0.5 megabits per second [/td][td]N/A [/td][td]N/A [/td][/tr][tr][td]Ping [/td][td]Less than 150 milliseconds [/td][td]Less than 150 milliseconds [/td][td]Less than 150 milliseconds [/td][/tr][/table]

Hope this helps!

Hi MatthiasDE,



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel
free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that the troubleshooting steps listed above didn't fix the issue.



Thank you and have a great day!

Hi,

my network connection actually is pretty stable. And my slow upload speed didn't cause any multiplayer troubles before. I don't use port forwarding anymore.

As for now (if you read my previous posts), my problems have just disappeared. I don't know why, but it happened.

I didn't choose any answer because I actually don't know what solved the problem. It might sound funny, but could you please stop helping me?

I mean the thread can be closed now