Suddenly lost Gold membership years

Discus and support Suddenly lost Gold membership years in XBoX on Consoles to solve the problem; I recently renewed my membership and since it renewed I have lost my years as a member badge on my XBL profile. I had 7 years on my profile now it... Discussion in 'XBoX on Consoles' started by C a Z u a a L x, Nov 1, 2015.

  1. C a Z u a a L x
    C a Z u a a L x Guest

    Suddenly lost Gold membership years


    I recently renewed my membership and since it renewed I have lost my years as a member badge on my XBL profile. I had 7 years on my profile now it suddenly says 0. Is there anyway I can get my 7 badge back? Thanks

    :)
     
    C a Z u a a L x, Nov 1, 2015
    #1
  2. PR1NCE DARKNESS
    PR1NCE DARKNESS Guest
    Suddenly lost gold membership

    Hello there PHILJORDAO, I`ve already talked to you about this, Please avoid bumping old threads.



    If you’re moving to another country or region, you might have to change the region associated with your Xbox Live account. You can do this by going to the Account migration page (sign-in
    required). When you change the region of your Xbox Live account, some things are unaffected, like your profile.Other things are potentially affected, such as:

    • Memberships and subscriptions
    • Licensed digital content (like games, video and music) that you’ve already bought
    • Services you get through your Xbox console
    • Funds in your Microsoft Account


    I`d like you to make your own Topic Post regarding the questions or problems you may have in future, Please Click Here to get started and i'll be there to help you.



    Remember, Please Try not to bump old Topic Posts. Start your own.
     
    PR1NCE DARKNESS, Nov 1, 2015
    #2
  3. Meadhlyn
    Meadhlyn Guest
    Suddenly lost gold membership

    Who would have been able to cancel it besides me ? That doesn't make sense. I activated a 13 month subscription on 23/06/2013 and it says it ended a day later on 24/06/2013 ?
     
    Meadhlyn, Nov 1, 2015
    #3
  4. TNT Rulez Win User

    Suddenly lost gold membership

    Ok.

    I check my emails,

    I became gold at 27/6/2013 with a 13month membership.

    6/12/2013 I change my region and an email notifies me that 8 months has been exchanged from my subscription to Xbox LIVE Subscription Transfer in Greece.

    And today 15/3/2014 Im silver!

    I must have 5 months more...

    I went to account.live.com/ billing/memberships and I have a mail that says that my subscription transfer cancelled today. Why?
  5. Mister Ohnaka Win User

    Suddenly lost gold membership

    Hi Meadhlyn. Your tenure will be unaffected.
  6. PhilJordan5 Win User

    Suddenly lost gold membership

    it happens to me too, i dont know what to do, bofore i change was something telling that i was not gonna lose my subscription !

    but im lost, i still have 11 months to go !
  7. Meadhlyn Win User

    Suddenly lost gold membership

    Does it get rid of tenure ?

    Support had no clue how this happened and they just send me a new xbox live code. Which is fine for now but what if it happens again ?

    The guy on the phone sent another email to the US support in the hope they will finally look into my request in changing my region back. It's been going on for almost 3 weeks now. If I don't get a response by the end of the week they told me to call back
    to find another solution.
  8. HassanB Win User

    Suddenly lost gold membership

    A region change does not get rid of the gold membership on the account. Things it would get rid of are located
    here. If you requested some sort of manual change, you'd need to speak with them about this. As I stated previously, you'd need
    to speak with them directly to find out what's going on with your account and the gold membership you redeemed on your account.
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Suddenly lost Gold membership years

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