suddenly cannot load M/soft solitaire and casual games. Played for years, premium subscription

no problem. i hope they fix the issue soon.

hi. im mel and im an independent advisor. we have had a lot of people write in about this and unfortunately at the moment it seems there is a bug since the last windows update and currently no solution on how to fix it. u could contact microsoft support via their website and see if they have worked out any fixes for it yet.

Hi SylviaSzeliga, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Premium Subscriptions are valid only for the game and operation system on which it was purchased. For example, if you purchased Premium for Microsoft Solitaire on your Windows computer – it will only be valid for Microsoft Solitaire on devices that run Windows. It will not be valid on mobile devices that run iOS or Android, and it will not be valid for any other Microsoft Casual Game beyond Microsoft Solitaire Collection.

For your reference, you can check this link: https://microsoftcasualgames.zendesk.com/hc/en-...

I`m from Russia! But I can`t upgrade to Mahjong and Solitaire Collection Premium Edition! Why? Please, help me. I`v played these games for full year already almost every day!!!!!!!!

No problem at all. This link will take you to a page that details what is included in the Microsoft Solitare Collection: Microsoft Casual Games

In order to receive no ads when playing, you have to purchase the premium subscription for the entire collection or for whichever game you'd like to not have ads in.