sudden console shut down

Hey folks. so my xbox 1 has been shutting off and then restarting all by itself lately. doesn't seem to be any particular operation im doing when this happens, it just does it. its getting annoying. its a hard shut down too. goes right back to the green
xbox load screen. any ideas?

:)

 

console shuts down

Hi! First you should try
performing a power cycle/hard reset and if that doesn't work, also do a factory reset with keeping your games and apps (so that you don't have to install them again):

http://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

Let us know if this solved the issue.

 

console shuts down

You should contact Xbox Support to see if you need the power supply replaced.

This should help you:support.xbox.com/.../check-power-supply.aspx

 

Hey NeilDoyle2!

There is some useful information on our
website pertaining the issue check it out and let us know how it goes

 

I would suggest checking ventilation. Sometimes the console will shut down if it is too hot and is not getting enough airflow.

It could also be an issue with the power supply or outlet

 

Hi Neil,

Since the console keeps randomly shutting down, try this link:
Troubleshoot Xbox One unexpectedly turning off

If the Xbox One has a power brick, try this as well:
Xbox One Power Supply Solution

Let me know if this helps

 

awesome thank you muchly!

 

I will check. im pretty sure its got sufficient air flow but ill double..well..triple check.lol thx

 

Hello
NeilDoyle2 !

If your Xbox is still under the 1 year manufacturer warranty..

You have the option of setting up a repair.

(Do it yourself option)

Xbox Device Repair Page

(Contact Xbox support for repair)

Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support 1-800-4MY-XBOX

Let me know if that help!

Felix

Xbox Forums Support