Successfully redeemed code...not showing up

Let me start off by saying I have combed the internet and tried everything suggested related to this issue.

First...i tried redeeming using the console itself...when I went to redeem code and manually enter it since I don't have a Kinect...it brought me to the Bing search bar of all things and was not working after repeated attempts.

Fine...I will go online and redeem it on the computer. Codes redeemed fine...but they don't show on the console no matter what I try. I did all the proper power settings...I have been scrolling right in the appropriate area to look for the ready to install...nothing
is working. The console was powered of for 6 hours after spending an hour of frustration working on it...still nothing. They show up on the "my games" area here in my browser on the computer.

I got this console for Christmas...and after owning about 5 Xbox 360's in my family since 2006...I'm not too impressed so far. It's redeeming a code for gosh sakes...not rocket science.

The two codes I redeemed were the NHL 40 gold packs and Guitar Hero live "Hero cash"

Thanks

:)

 

Successfully Redeemed code not showing up to download

I contacted support through chat. They said this is a big problem, added me to a "report list" and said they would get back to me within 72 hours.

 

Successfully Redeemed code not showing up to download

I have the same exact problem. Bought ultimate edition at GameStop. I was able to redeem and get the bonus cars from GameStop codes but unable to get VIP, All Stars or car pass. Code said it was redeemed but it isn't there for me to install.

 

I have the same problem. Redeemed a code on Microsoft.com with no problems, but it does not show up on my XBox One as a payment option. Very frustrating as I have money to spend that I can't seem to touch!

Any ideas gratefully received.