{"success":false,"statusCode":"INTERNAL_SERVER_ERROR_"} how to fix

i tried in different browsers same problem

Since this is a matter of redeeming codes, contact Xbox Support to see if they can help you.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Gigel, where are you trying to redeem the game code, console or PC?

If it's on the PC through a browser, have you tried switching browsers?

How to redeem gift cards and codes

https://support.xbox.com/en-us/help/subscriptio...

Get help with a digital code or gift card

https://support.xbox.com/en-us/help/subscriptio...

ello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hi Juan Pablo Montañez Murcia,

Greetings!

Thank you for posting in Microsoft Community.

We would like to know, how are you trying to redeem the code and what platform are you using?

The code provider as well.

Before redeeming the code check the Xbox Status here: Xbox Status | Xbox Support

If there is no outage please visit the link below for guides to redeem codes on different platforms.

How to redeem gift cards and codes | Xbox Support

Get help with a digital code or gift card | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.