Subscription trouble

Clueless1980 · May 16, 2020

Hi

I have the account which my sons is attached to, I have purchased the game pass ultimate for £1 this morning which shows in my account subscriptions.

Every time he tries to use fortnite it takes us back to the subscription page offering us live gold or game passwhich we already have!

Any ideas?

Cheers

:)

Insidious - Mixer: G

Your XBOX Live Gold has probably ran out, or you have a past due subscription. You could find some help at microsoft support, I have provided a link that could help you.

https://support.xbox.com/help/subsc...s/update-xbox-subscription-for-adult-or-child

I hope this helps you and I hope you have a good day.

Mister Revised

Heya, let's try refreshing the profile on the console by

removing then re-adding it. Once you have done this check if you are able to access your subscription like normal. If you are unable to do so please reach out to the
chat/phone team so they can take a closer look at the issue with you.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'm afraid you'll have to contact your bank for assistance on cancelling the charges. Without access to the account where the charges is being taken from, there's no way to cancel it on Microsoft's end.

Hope this helps

Mister Maka

Hey there Energymax21321.

Sorry to hear about the subscription troubles. So we can best help out, can you clarify which game you're having these subscription troubles in?

Mister Maka

Hey there kingchario.

Sorry to hear about the Xbox Live subscription troubles. To check, which Xbox console are you having this trouble on?

Subscription trouble