Subscription to Solitaire not showing

Same problem here with the solitaire collection app for android. Google play says i have an active subscription but it definitely isn't showing in the app. How can i contact microsoft support on this? Google support wasn't able to help... they took my money,
though...

same problem here with the android app. Active subscription is not showing in the solitaire app.

Hello, Christine. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

According to the official website of the Microsoft Casual Games:

"Premium Subscriptions are only valid for the operating system on which they were purchased. This means that if you purchased Premium on your Windows device, it will only be valid on devices that run Windows and not valid on devices that run iOS or Android."

I believe this is also valid for ChromeOS and Android. Since they are different devices/operational systems, the ChromeOS premium subscription will not carry over to Android.

Source:

https://microsoftcasualgames.zendesk.com/hc/en-...

Feel free to ask back any questions.

You should be able to log into the new device with the same credentials and have the same subscriptions.

Hello again and Thank you for your help.

I received a response from Apple support confirming what you had already told me. With renewed confidence I decided to try a few things. ( I also had not been able to get the Premium version on my iPhone 7 since taking out the subscription)

I got it to work YEY!!!

This is what I did, incase others have the same problem.

Although I was logged into my apple ID, naturally doing this when I set up the new ipad pro and the subscription was showing in the itunes subscriptions, for some reason the Premium subscription did not happen when opening the app on the iPad Pro or since
purchasing the subscription, on my iphone 7.

I deleted the Solitaire app, went into settings, itunes subscriptions ( you have to confirm your password during this process) I can see the Microsoft subscription. I Changed to Apps and downloaded the Microsoft Solitaire app again, opened it and yey it
is now the premium edition.

I have now done the same on my iPhone 7 and the premium is now showing there too.

For some reason it needed me to be in the iTunes subscriptions in settings, while downloading the solitaire app and opening it to work. Strange but it now works.

Thank you again for your help.

I upgraded to win10 from win8. Also have a premium subscription to solitaire if that matters.