subscription renewal

DirtyAdventra · Nov 21, 2017

Just renewed my xbox live subscription, money has been taken from my account and can see on my Microsoft account the new subscription, but I can't play online. WTF is going on?

:)

bloosuga · Nov 21, 2017

Does EA Access lock downloaded games if membership is cancelled?

Once the subscription is gone, any games you downloaded from the vault are gone until you renew your subscription. And yes, you can game share them.

ViolentRain · Nov 21, 2017

12 Month Xbox Live Sub on Amazon for 39.99!!

I recently renewed my Xbox One subscription thanks to Amazon. 40 dollars is a good deal.

DirtyAdventra · Nov 25, 2017

UPDATE: just hammered xbox support on twitter til i got them to give me a phone number.

If you're in Aus you can contact this number(02)80318186

sebas shady

I do not understand ... then I have to wait for it to renew? and when it was renewed ... they took money from my card and it still keeps asking me to renew that subscription, I'm scared that I lost that money and the subscription won't be renewed
... I want the subscription renewed or my money ... it is incredible that this happens, because I took that charge if it was not going to be renewed

Jacyintha

Discounts are usually promotions or specials. They only are the discounted price once. After that, they renew at the regular price unless automatic renewal is disabled.

XBF Amber M

Hi Nightcaster460,

Thanks for reaching out to us in the forums for this issue. When your Xbox subscription is suspended and you have an outstanding balance, you must pay the balance in full to continue using it. At this time, you must either use a credit/debit
card or your mobile phone carrier (if possible) to do so as Microsoft account credit, nor the addition of a digital code, will settle the past due balance as stated in our support article How
to pay a past due balance on an Xbox subscription.

Should you have difficulty in paying a balance that is past due, I would further recommend
contacting Xbox Support by requesting a call back or chat for more direct assistance. Sadly, we here on the forums lack the necessary tools to directly assist with billing or
account issues.

Furthermore, if you'd like to contribute some ideas on how to make improvements to or about other ideas for the community, you may do so at the Xbox Idea Hub which is on Reddit for best results.

https://www.reddit.com/r/xboxinsiders/wiki/ideas

I hope that this information helps out a bit more.

AngelObullets

You might have to go double check the Microsoft account on
Microsoft.com and check there isn't an outstanding balance if there isn't one that might mean you might have to remove and re download the gamertag to have the Gold active again.

Here is a few links to help you.

https://beta.support.xbox.com/help/...es/manage-payment-options-and-billing-address

https://beta.support.xbox.com/help/...pdates/payment-for-xbox-subscription-declined

bowski477

You can request a refund from here https://support.xbox.com/en-US/forms/request-refund

Or contact official support at support.xbox.com/contact-us

subscription renewal