Subscription Renewal Issue (Location)

frogslegs · May 20, 2016

Hello,

I am trying to renew my Xbox Live subscription via the website with a credit card, however I'm from Canada (on the Canadian website) and it's not giving me an option to check a country, and despite having a drop-down menu that says "Choose State/Province",
there are no provinces listed. This is pretty frustrating as I want to renew right now so that I can take advantage of the games with gold.

I doubt this is relevant, but my previous subscription was with a 12-month prepaid card.

Also, I went to my settings to change my region to Canada (again, on the website) and was told that it could not be processed at this time, or something of the sort.

:)

Jamesx82x · May 20, 2016

Gold subscription does not except prepaid cards.edit

I use a prepaid card to pay for my subscription but got an error code when trying to update my subscription. I contacted Tech support and apparently they do not accept prepaid Visa's etc. Microsoft I guess relies on the auto-renew featured a bank in for folks that forget to cancel or change subscription. Atleast my opinion. Apparently they need a bank card or credit card. I personaly don't trust banks or credit card companies for that matter. I thought about purchasing a subscription gift card. Yet a am afraid they will ask me for a credit card for auto-renew. If anyone has had this issue or have a work around let me know.Click to expand...
Click to expand...

Use your pre paid card to get a gold sub online somewhere like cdkeys.com or gamedealdaily.com you will get it for a fraction of the cost of paying MS and you can turn off auto renew in the account settings of Xbox.com

Grungyduke46 · May 20, 2016

Gold subscription does not except prepaid cards.edit

I use a prepaid card to pay for my subscription but got an error code when trying to update my subscription. I contacted Tech support and apparently they do not accept prepaid Visa's etc. Microsoft I guess relies on the auto-renew featured a bank in for folks that forget to cancel or change subscription. Atleast my opinion. Apparently they need a bank card or credit card. I personaly don't trust banks or credit card companies for that matter. I thought about purchasing a subscription gift card. Yet a am afraid they will ask me for a credit card for auto-renew. If anyone has had this issue or have a work around let me know.

frogslegs · May 21, 2016

This discussion can be deleted - I was able to do it via console.

frogslegs

This discussion can be deleted - I was able to do it via console.

ZioNikolai

all right guys, I contacted support again and they assured me that everything will be fixed within 24 hours, the delay is used by Covid

aMexicanErb

How are you paying for your service currently? If you have a CC on file that is current and active, then it would be problem on Microsoft's end.

zamfirdavid13

Hi ,

So from what I understand , you want to continuously renew your GamePass , but you can't

Right ?

R4FTY

It's possible that there was an issue with the payment processing, or that there was a problem with the renewal process. It's also possible that there was a problem with your account or with the Xbox service that is preventing the renewal from going through.

To troubleshoot this issue, you can try the following steps:

Check to make sure that the payment for the subscription went through and that the funds have been deducted from your account.
Check your account to see if the subscription has been renewed. If it has not, try manually renewing the subscription again.
If the subscription still does not renew, try restarting your Xbox console and then trying to renew the subscription again.
If none of these steps work, you may need to contact Xbox support for further assistance. They should be able to help you troubleshoot the issue and get your subscription renewed.

Subscription Renewal Issue (Location)