Subscription problems

EvidentCloud20 · Sep 22, 2017

so all of a sudden my subscription runs out and of course I just go to the store and purchase one month gold.. but here's the **** part.. I can't play online why is that?! So frustrating I see that it says it's going to renew on the 24th 2 days from now..
do I really have to wait 2 days to play again seriously?!

:)

AiNtPr0 · Sep 22, 2017

Subscription Problems

Hi,

My Battle Bass says it is activated on the Microsoft website, but I cannot play online on my Xbox. There were some errors coming up activating a code but it said I should try later and that's what I did. However, the problem mentioned above is still there.
Got my battle pass on the Microsoft site till 22-03, which should have been 22-02, because I only subscribed for 1 month. This could be the problem why it's not synchronizing with my Xbox subscription.

Please help

saxlal · Sep 22, 2017

Gold subscription problems

I have redeem a 12 month xbox live gold code through the xbox website, in my microsoft account subscriptions appears as active, but in the xbox website is like if I dont have the gold subscription.

Regards

Mister Maka · Sep 25, 2017

Hey there EvidentCloud20.

To check, is this on an Xbox One or an Xbox 360? If you're on an Xbox One, be sure to try removing your profile, followed by a power cycle (hold down power button for 8-10 seconds, until it shuts it down), and then add your profile back. Let us know if that
helps clear up your subscription troubles.

Geth

What is it saying when you try to enter it?

XBoxpsycho8192

This same issue happened to me. What you need to fo is allow the ultimate subscription to fully end. Wait until the day after the noted expiration date on your ultimate subscription. Once you can no longer access parties or online games because you don’t
have xbox love gold. Try again to buy a subscription. You can also try buying a prepaid card.

S2k.QuAnZ

Hi M, As you have not yet payed for the Second Subscription, From that I take you only payed the first. Our Services cost money in order to keep the company going However, If you have paid the second you can simply just reply and i will give you further
assistance. What you should take from this is pay the bill if it requires you to in order to use the Services. Hope I helped.

XBF Brad A

Hello Scream,

You will need to request a call from support and speak with an agent.

When you go to Contact Us to get it to request a callback follow these
steps:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

ScreamX D117

Thank you for your reply. I can't cancel it because it started on 05/01/2019 and I just noticed it

Subscription problems