Subscription problem

ScreamX D117 · Jan 29, 2019

Hello,

An automatic subscription has been triggered on my account while I usually pay with a prepaid code. How can I cancel my automatic subscription and pay again with a code.

Thanks for your answer.

:)

Geth

What is it saying when you try to enter it?

XBoxpsycho8192

This same issue happened to me. What you need to fo is allow the ultimate subscription to fully end. Wait until the day after the noted expiration date on your ultimate subscription. Once you can no longer access parties or online games because you don’t
have xbox love gold. Try again to buy a subscription. You can also try buying a prepaid card.

S2k.QuAnZ

Hi M, As you have not yet payed for the Second Subscription, From that I take you only payed the first. Our Services cost money in order to keep the company going However, If you have paid the second you can simply just reply and i will give you further
assistance. What you should take from this is pay the bill if it requires you to in order to use the Services. Hope I helped.

XBF Brad A

Hello Scream,

You will need to request a call from support and speak with an agent.

When you go to Contact Us to get it to request a callback follow these
steps:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

ScreamX D117

Thank you for your reply. I can't cancel it because it started on 05/01/2019 and I just noticed it

Subscription problem