Subscription Problem

DeadlyHawk92 · May 8, 2017

I did subscribe to Xbox Live Reward since 3/4 weeks. At now still no update. I've preordered a game (Prey) but the counter on the site is 0. I aswered a survey, but nothing change. On My Dashboard results G:? and Member Rewards sins:
??? (? is exactly the character writed).

Please culd you help me understand?

:)

Mister Cazador · May 8, 2017

Subscription problem

Hi there ais22, thanks for reaching out and we're sorry to hear about the frustrating experience.

For a billing issue of this nature, you'll want to reach back out to our
Chat Support team or you may try
Phone Support in your region.

If you'd prefer to request a call back, please fill out
this form and a member of our Phone Support team will reach out to you as soon as possible.

We're unable to assist with a billing issue such as this here on the Xbox Forums.

AcidSkydiver66 · May 8, 2017

Subscription problem

My litle brother bought a code to subscribe to the xbox live, but when he uses the code it says that an unexpected error occured and that he should try again later. He's been trying for 2 days and nothing changed, so if I'd like some help to solve the problem.

XBLRewards8 · May 10, 2017

Hello DeadlyHawk92,

We do not see a recent registration event for this gamertag. The ??? signs indicate that your account is not yet a Rewards Account, so that information is not being filled in. Have you recently changed any information on your Microsoft Account, like your
gamertag, billable account information, or region information?

DeadlyHawk92 · Nov 3, 2018

Hello ,

We do not see a recent registration event for this gamertag. The ??? signs indicate that your account is not yet a Rewards Account, so that information is not being filled in. Have you recently changed any information on your Microsoft Account, like your
gamertag, billable account information, or region information?
Click to expand...

Tanks for the answer , but no, I did not change anythings of those things.

I'm pretty sure that I'm registered to the program. When i log into the Rewards web page, it suggest me some mission to start earning credits. nothing suggest me to resigeter to the program.

Just for Log: I've start registration on Xbox One Edge App.

Geth

What is it saying when you try to enter it?

XBoxpsycho8192

This same issue happened to me. What you need to fo is allow the ultimate subscription to fully end. Wait until the day after the noted expiration date on your ultimate subscription. Once you can no longer access parties or online games because you don’t
have xbox love gold. Try again to buy a subscription. You can also try buying a prepaid card.

S2k.QuAnZ

Hi M, As you have not yet payed for the Second Subscription, From that I take you only payed the first. Our Services cost money in order to keep the company going However, If you have paid the second you can simply just reply and i will give you further
assistance. What you should take from this is pay the bill if it requires you to in order to use the Services. Hope I helped.

XBF Brad A

Hello Scream,

You will need to request a call from support and speak with an agent.

When you go to Contact Us to get it to request a callback follow these
steps:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

ScreamX D117

Thank you for your reply. I can't cancel it because it started on 05/01/2019 and I just noticed it

Subscription Problem