Subscription problem

UnreadAphid991 · Apr 19, 2018

Hello. Have a problem. I cannot play a games included in game pass subscription. I have a payed subscription in my account for today and my bank sad the transaction was success 10.04.18, but when i try to play ''game pass'' subscription
games on my xbox one it says that i have no active game pass subscription. By the way, i have EA acces too and it works well.

:)

DeadlyHawk92 · Apr 19, 2018

Subscription Problem

I did subscribe to Xbox Live Reward since 3/4 weeks. At now still no update. I've preordered a game (Prey) but the counter on the site is 0. I aswered a survey, but nothing change. On My Dashboard results G:? and Member Rewards sins:
??? (? is exactly the character writed).

Please culd you help me understand?

XBLRewards8 · Apr 19, 2018

Subscription Problem

Hello DeadlyHawk92,

We do not see a recent registration event for this gamertag. The ??? signs indicate that your account is not yet a Rewards Account, so that information is not being filled in. Have you recently changed any information on your Microsoft Account, like your
gamertag, billable account information, or region information?

UnreadAphid991 · Apr 19, 2018

Newermind. It was solved itself. No problem for now.

Geth

What is it saying when you try to enter it?

XBoxpsycho8192

This same issue happened to me. What you need to fo is allow the ultimate subscription to fully end. Wait until the day after the noted expiration date on your ultimate subscription. Once you can no longer access parties or online games because you don’t
have xbox love gold. Try again to buy a subscription. You can also try buying a prepaid card.

S2k.QuAnZ

Hi M, As you have not yet payed for the Second Subscription, From that I take you only payed the first. Our Services cost money in order to keep the company going However, If you have paid the second you can simply just reply and i will give you further
assistance. What you should take from this is pay the bill if it requires you to in order to use the Services. Hope I helped.

XBF Brad A

Hello Scream,

You will need to request a call from support and speak with an agent.

When you go to Contact Us to get it to request a callback follow these
steps:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

ScreamX D117

Thank you for your reply. I can't cancel it because it started on 05/01/2019 and I just noticed it

Subscription problem