Subscription not working and paid for

Hi,

I am sorry to hear about your problem . You can tell your problem at this link, they are more likely to solve this type of problem . https://beta.support.xbox.com/contact-us

Kind regards , Xbox Ambassador

Is the purchase showing in your purchase history? If so, try power cycling the console, adding/removing your profile, or a hard reset.

Hi emimem!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I'm sorry to hear that you're experiencing issues with your Xbox Ultimate subscription. To resolve this issue, please try the following steps:



1. Make sure that you are signed in to the correct Microsoft account that you used to purchase the subscription.



2. Check your subscription status by going to the Microsoft account website and selecting "Services & subscriptions." From there, you can see if your subscription is active and when it will expire.



3. If your subscription is active, try signing out of your account on all devices and then signing back in.



4. If the issue persists, try clearing the cache and cookies on your web browser or reinstalling the Xbox app on your devices.



If none of these steps work, please contact Xbox support for further assistance. To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

Hope this helps!



Regards,

RodelioP.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly sign in to https://account.microsoft.com/billing/orders and check if you can see the subscription order as “completed”.

Once confirmed, repair the game by following the steps below:

Settings > Apps > Apps & Features > Search for the game > Advanced Options > Repair > Restart your PC.

You can also check this link: https://microsoftcasualgames.zendesk.com/hc/en-...

Hi, I have my Xbox one since 2 years but today I have the same problem, because I bought a 1 month Live Gold Subscription, money taken from my bank account but I can't play any game online because everytime a message appears on the screen and ask me to pay
again to use Live Gold.

Can anybody help us?

Thanks in advance.