Subscription Issue

So awhile back i subscribed to the Xbox Game Pass with a gift card, something I cant add funds to. When the day came to renew the game pass, I couldn't because I didn't enough funds on my gift card. I then thought, okay no biggie I'll just pay with my
Microsoft funds. Only to find out I can't change my way to pay unless I renew the game pass. I tried unsubscribing, but I need to renew it. Its been a couple weeks and nothing has changed. I've tried everything. Nothing works unless I pay with something I
can't put money in. I think that this is a stupid system. I should be able to change the way I pay any time I need to. This experience is ruining how I look at the game pass and Xbox itself. So if there's any possibility that I could change this, that'd be
great.

:)

 

Subscription issue

There have been some issues with live lately but if that's not it then i'd give support a ring & see if there's a issue with your account.

U.K. number is 0800 587 1102

 

Subscription issue

yeah they were having issues last night with online n stuff dunno if its sorted yet tho

 

You may need to talk directly with
Xbox Live Support to resolve the payment issue. After that, you can add another payment method, like a debit/credit card or funded Paypal account.

 

Hi
Deathhaunter45 !

I would contact actual live xbox support agent

Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support

When you speak to them make sure your subscription is on 'cancelled' status

and not on 'suspended' status. Once your subscription is 'cancelled' you should be able to re-new it.

Let me know if that works!

Good luck!

FORUM SUPPORT