Subscription issue

xAJayGx · Aug 21, 2014

I can't seem to be able to play online on fifa or titanfall it's saying I don't have access permissions but my live doesn't run out until 14th of September but it's acting like I don't have any gold I'm not sure what to do I've tried most thing I've seen
posted on the net but nothing seems to work any ideas? Thank aj.

:)

Deathhaunter45 · Aug 21, 2014

Subscription Issue

So awhile back i subscribed to the Xbox Game Pass with a gift card, something I cant add funds to. When the day came to renew the game pass, I couldn't because I didn't enough funds on my gift card. I then thought, okay no biggie I'll just pay with my
Microsoft funds. Only to find out I can't change my way to pay unless I renew the game pass. I tried unsubscribing, but I need to renew it. Its been a couple weeks and nothing has changed. I've tried everything. Nothing works unless I pay with something I
can't put money in. I think that this is a stupid system. I should be able to change the way I pay any time I need to. This experience is ruining how I look at the game pass and Xbox itself. So if there's any possibility that I could change this, that'd be
great.

XBF Felixx P · Aug 21, 2014

Subscription Issue

Hi
Deathhaunter45 !

I would contact actual live xbox support agent

Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support

When you speak to them make sure your subscription is on 'cancelled' status

and not on 'suspended' status. Once your subscription is 'cancelled' you should be able to re-new it.

Let me know if that works!

Good luck!

FORUM SUPPORT

Daft Badger · Aug 21, 2014

There have been some issues with live lately but if that's not it then i'd give support a ring & see if there's a issue with your account.

U.K. number is 0800 587 1102

Stu Fae The YY · Oct 31, 2018

yeah they were having issues last night with online n stuff dunno if its sorted yet tho

RubyGold03

Thanks I'll try that now, and I was only trying to remove because i looked like there was no subscription

XBF Lance J

Hey Scroull,

Thank you for reaching out. I understand you purchased a subscription but you are still unable to play online. I'd like for you to try performing a

power cycle on your console by doing the following:

Turn off the Xbox One console by pressing the Xbox button
on the front of the console for about 10 seconds until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button
on your console to turn on the Xbox One.

If the issue persists, I'd like for you to try
removing and re-adding your account. Hope this helps!

John P_14

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I'm sorry you're having trouble paying for your Xbox subscription. Can you please provide me with more details about the issue? Are you getting any error messages when you try to pay?

steeledwand7664

The only way that this would be happening is if another account/profile has your xbox set as its home xbox and is sharing the gold with any other account on that console.

FreeAndSay

Please double check
http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account since you will need them later)
Perform the manual power cycle steps as mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Subscription issue