Subscription failed to load

ChrisSmith04 · Nov 24, 2021

Hello,

My X-Box app is failing to recognise that I have game pass ultimate and keeps asking me to purchase one. I have signed out of app and store then re signed into both but still getting error. Both accounts are the same for store and app. I'm trying to download a game onto my PC. I can download to console without any issues. (windows 11)

Thanks

:)

Eletricdrum

Hi, my name is Fernando and I am an independent consultant for Microsoft products.

Check if your windows and all its services are up to date:

- Open Settings, click Update and Security and then Windows Update;

- Click Check for Updates;

- Click the Download and Install Now option, if available;

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that click repair and then restore, open the app and try again.

If the issue persist:

- In the windows search bar type "Powershell"

- Right click and select open as administrator

- Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers"

Wait for the process to finish and then restart the PC and open the gamepass app, it will ask you to reinstall the gaming services, install it, and try again.

Kayece Jan Mae Amizo

Hi Freddie,

Kayece here. An Xbox user, and a gamer like you. I’m sorry to hear that you’re having trouble with your Xbox Pass. Do not worry, I will be here to help and assist you today.

Has this happened recently? Are there any recent changes on your PC?

Can you check on the Xbox website and sign in to your account? See if your Xbox Pass is active.

In the meantime, please try logging out of your Xbox app, then restarting your PC. Try to sign in again. Make sure t

If it does not work, Repair and reset the Xbox app and MS Store.

Settings > Apps > Apps & features > Xbox > Advanced options > Repair, then Reset. Do this with the MS Store.

If you need more assistance, please let me know.

Stay Safe!

AcademicTea1353

I have an active subscription. When I try and load it, the screen just comes up with a box saying the game failed to load. Please try and download again. Deleting the game and re downloading doesn't seem to help.

BruceMcConnell

I started having the same issue last night. I get "Failed to load subscription" on the PC app. Yet I can play on my phone.

Cr0wtein

Same issue. There's a huge thread on Reddit titled, "We encountered an error and your subscription failed to load". It's been up for a few days so that isn't promising.

Subscription failed to load