Subscribed to Gamepass but can't launch/download games

Hi,

Ori and the Will of the Wisps is an Xbox Play Anywhere title. This means that it can be downloaded from the Windows 10 Store.

Ori and the Blind Forest is not a Play Anywhere title. To download the PC version of this game from the PC Game Pass you need the PC Game Pass App installed.

Xbox App

I've logged and relogged. This has not solved the issue. I followed the link and your instructions to the T and the results are the same. I compiled screenshots for your viewing.

Hi there,

sometimes that may happen when you just redeemed a code for a subscription.

Sometimes it helps to Sign out and Sign back in again on for example the Store app.

In regards to Ori and the blind forest, there are multiple version for that game, 1 for PC, one for Xbox One and also Definitive versions.

Please try the following link to filter on the PC platform and search for Ori (make sure to click that the search starts) that should result in the available versions being shown and you should be able to install the PC version.

https://www.xbox.com/xbox-game-pass/games

I'm well ware of that. And the problem started with it. Please read the previous conversation carefully.





Can someone please point me to actual technical support?

No disrespect intended, but this isn't something your a "Restart your xxx"is going to solve.

Hi,

Minecraft is not a free to play game, however on the Xbox, it does form part of Xbox Gamepass, if you are subscribed to gamepass you will be able to download and play the game.