Subnautica Won't install?

Hello Ross,

We have split your reply on the original post in order to tailor our support to you.

It is understood that the issue being experienced is that Subnautica is not updating on your Xbox One console.

Our suggestion in case it has not been attempted would be to perform a
soft factory reset while keeping games and apps:

Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or
apps. This will save you from downloading or reinstalling the large game files.

Note: This will remove profiles, so be sure to keep all information for signing into any/all accounts.

This was the step mentioned by XBF Nestor within the original post, if this does not work then a full factory reset would be recommended.

Try this and let us know if this works, we wish you the best!

Hi Xplosive,

Thanks for replying to keep us updated. When it comes to performing a soft factory reset, it is possible that there is something potentially corrupting your installation that is on the OS of the system and wouldn't necessarily cause issues with other downloads,
so you can feel confident that this should alleviate the issue.

To add to what XBF Nestor posted, I would also recommend that you uninstall the game prior to the reset for the best results. Also, if you had recently updated the console, its possible that it didn't get installed correctly or fully and the reset will also
take care of anything associated with that eventuality. If you haven't received an update lately, then you may have one that is hung up. A download not going through correctly can sometimes indicate that.

To see if there’s an update available:

1. Press the Xbox button
   to open the guide.
2. Select System > Settings > System >
   Updates.
3. If there are any updates, they’ll appear in the left menu. If not, you'll see "No console update available."

In regards to your Early Access to Subnautica and the license not getting transferred correctly, its a slim possibility but not likely and (again) a reset of the console should clear that up as well.

Go ahead and give that reset (that keeps the games & apps) a try and please let us know the results.

I hope that helps a bit more and am crossing my fingers for you!

Hey Droid thanks for keeping us informed!

The next step we suggest is (to narrow down the original problem) to perform a reset of the console since
the problem might be on the actual OS of the console so we would suggest a

Soft Factory Reset (while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

• There is a stable network connection.
• The information for all profiles is known (email and passwords)

Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Give it a shot and let us know of any changes!

Hello!

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will
be more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming!

Like Amber mentioned, you may want to do a Factory Reset. I ran into a similar situation not too long ago, and it helped with the solution. Hopefully, you resolve the issue, Happy Gaming