Subnautica wont download onto pc

I never bought minecraft and so it wont be in my transactions, it came already downloaded onto the pc.

ok i got update onto usb and it downloaded onto x box for me , still wont connect to xbox live

Hello Batcan,

Sorry for the frustration with the installation. Do you get any specific error codes? Looks like you have tried all the troubleshooting in the book. We recommend trying to reach out to the developer. It could come down to a licensing issue. You can request
a callback from support to see if they can offer any assistance with the installation since it is only one game.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

As a little extra information to hopefully help in the process below im putting a list of all the actions i have attempted as of now.

-reinstalling

-managing games and apps to install there/check for an issue

-Clearing saved data (both for subnautica in manage games and apps and in settigs for the entire console)

-installing from xbox store directly

-light reset (keeping games and apps)

-factory reset (complete wipe)

-troubleshooting

-looking at solutions from other microsoft forums

-installing on a different internet connection (i moved my abox to a friends house thinking maybe it was my commection)

-hard resets (holding the power button until fully powered off)

-attempting installation both with and without an ethernet cable plugged into my console

Hopefully this information helps.

-B

Please check out this page for some other steps to try. Looks like you've tried some of the bigger ones, but clearing out
saves might also solve your issue if they're causing the conflict. Do you have an external drive hooked up to your console as well? I might recommend disconnecting the external drive before powering up and seeing if it'll install to the local drive, or if
you're trying to install to the local test if it'll install the the external.

Let us know if you continue to have issues, questions about the process, or if that helps get it going.