subnautica not syncing with the cloud data

Spaceballs tgt · Dec 13, 2018

hi im getting the error code 0x83860012 whenever i launch subnautica and it tries to sync with the cloud saves. now im wired in to my cable/modem and the steps i have tried is uninstalling/reinstalling the game uninstalling and re-installing my profile
doing the i call it the soft format cause you keep your games and apps installed and it would take to long to re-install everything. i have even shut off my xbox by pressing and holdong the power and unpluging my xbox from the wall for 5 min and still getting
the same error with the same codei also looked at my network connection on my one and it sais im connected so i dont know what else to do. and this is happining only on subnautica

:)

Radiant Sword X

You tried all those steps? And they still do not work? I would say contact the game manufacturer for this issue. Unknown Worlds: https://unknownworlds.com/

Trevor Lewis

I'm trying to play Subnautica over the cloud on my Xbox One because my original Xbox has performance issues and I'm having the cloud save sync issue.

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

SnoozF3st, this sync error means that something on your network is blocking your access.

Below are 3 standard procedures to try to resolve.

Alright, let's try this here then

Press and hold the power button on your Xbox for 10 seconds, wait for it to turn off. Unplug it. Now wait 1 minute before turning it on.

Configuration>Network>Advanced Settings>DNS Settings>Manual>Primary 1.1.1.1 and Secondary 1.0.0.1

Press the Xbox button to open the dashboard.

Select System > Settings > System > Console Information

Select Reset Console.

Restore and keep my games and apps.

Rest assured, you won't miss games or saves

When asking to pull settings from an old xbox, put no

You will have to log in your accounts again, that's all

In case it doesn't work, I am sending the 4 network configuration procedure.

So you just need to configure your internet devices now.

They are unconfigured, so have access restrictions, causing these errors.

If you do not have knowledge, I advise you to contact the ISP that they will do for you

set a fixed ip for the console/PC, open the ports described below, disable and enable the UPnP function and disable the modem firewall, if you have a modem and a router the process has to be done on both devices.

Put console/PC IP in DMZ zone.

Port 88 (UDP)

Port 3074 (UDP and TCP)

Port 53 (UDP and TCP)

Port 80 (TCP)

Port 500 (UDP)

Port 3544 (UDP)

Port 4500 (UDP)

You can ask ISP(Internet Service Provider) for help

I remain at your disposal if you have any further questions.

RabanserD

Hi,

Unfortunately this didn’t solve the issue, it still goes to 99% and then fails (it syncs only the smaller saved game).

Syncing data for other games worked, this somehow only affects Subnautica.

@{Parity} hard reset didn't work either.

XBF - Evie

Actually, you're incredibly wrong. It's well known that they implemented could saves for Subnautica. I'm having the same issue as OP, and no matter what I do I can't even start a NEW game without the cloud save.,

Hi Scarlet Rae,

There is a difference between cloud saves, which you reference, and cross-platform saves, which I reference above. Cloud saves are when your save data is backed up in the cloud and accessible if, say, you switch consoles or log into a different PC. But that does not mean that the console and PC share the same save data. That, is cross-platform saving.

Cloud saves are supported by Subnautica. Cross-platform saving is not. This is confirmed by a Subnautica team member in my above comment.

If either yourself or the OP continue to have trouble with saving your Subnautica data, I recommend that you reach out to their support team for further assistance.

subnautica not syncing with the cloud data