Subnautica Never Syncs Error 0x83860012

lilsushiroll · May 24, 2022

Subnautica will never sync up for my account on the Xbox One and I am incredibly frustrated. I have attempted every single solution and "fix" other forums have offered but none of them have worked at all. I only get the syncing screens that will either appear, disappear and quickly reappear, or, a loading bar that never surprasses 0%, or, the infinite syncing screen. "We couldn't sync your data just now. 0x83860012". I previously had Subnautica (also on the game pass) back in mid-2020, and stopped playing near the end of the year, had my world saved, and Uninstalled it. Just recently this month I have reinstalled it.

It started when I downloaded Subnautica on my Main Account (which has the game pass subscription on it). After it installed, I attemped to sign in with a Secondary account (with the main one still signed in), but recieved the error I previously described. The Main account works just fine, loads up a save I had from 2020 and the world loads in perfectly okay, only the secondary account does not work, but I distinctly remember also having a save for that one. I checked the game settings, and my console does in fact have a local console save for both accounts, and only those two.

No matter what I try, I can NEVER get the 2nd one to sync up, and it only gives me the offline option, which I do not care for. I have tried:

- Spamming the "Try Again" option

- Exiting/Restarting the game

- Testing my Connection (worked just fine)

- Switching Wifi's

- Resetting the console's MAC

- "Soft" resetting the console's cache (holding the power button for 5 seconds and turning on immediately after fully powering down)

- "Hard" resetting the console (holding the powerbutton down again, unplugging, and leaving it for 5 minutes)

- Setting my console to Go Offline, Turning off+on, and Not signing in, THEN signing into the Game

- Signed out the Main account and only kept my 2nd one logged in while attempting to sync

- Signing into the game through the Main and switching to the 2nd one

- Fully removing my 2nd account from the console and signing back in

- Uninstalling+Reinstalling the game

- Reset Router

- and TRIED To delete my 2nd account's Data from console, but it never lets me and just doesn't process the button for "Delete from Console". no effect follows.

I have tried ***everything***. A Wired connection isn't an option for me either, so I am at a total and complete loss. Please help pleaseeeee. I have over 70 hours on there, and had 3 cuddlefish. I really don't wanna lose that world.

:)

JosefLBohorquez

About your saves, it is uploaded automatically to the cloud as soon as you're connected to internet mate, so as soon as you reinstall the games, progress is going to be downloaded from the cloud in the background

JosefLBohorquez

I see :c

You could try a factory reset via console settings, to do this go to settings > system > console info > reset, once there press reset and keep my games and apps.

If the issue persists after that, you may need select remove everything

lilsushiroll

Hello, how would doing either of those 2 effect my game data? Will it result in the deletion of the data from console? If I factory reset, will I lose that save, or any other game saves I may have? I'm just endlessly scared of losing the data for it since it keeps giving me syncing errors, I'm worried if the console data is all I have. Also, I appreciate it, but an offline update isn't an option either as I currently don't have an accessible PC.

What could possibly be the cause of this error? Like I said, I'm desperate and have tried nearly every solution in the world.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today buddy

In case you didn't try it, could be nice perform an offline update for your console. In that way Xbox system will be installed from scratch.
For this you need a USB and PC to format it and transfer files provided in the link below (with steps):

https://support.xbox.com/en-US/help/hardware-ne...

If that doesn't work you may need to perform a factory reset for your console to see if in that way, the issue gets fixed

That would be the last options to do on your console

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

SnoozF3st, this sync error means that something on your network is blocking your access.

Below are 3 standard procedures to try to resolve.

Alright, let's try this here then

Press and hold the power button on your Xbox for 10 seconds, wait for it to turn off. Unplug it. Now wait 1 minute before turning it on.

Configuration>Network>Advanced Settings>DNS Settings>Manual>Primary 1.1.1.1 and Secondary 1.0.0.1

Press the Xbox button to open the dashboard.

Select System > Settings > System > Console Information

Select Reset Console.

Restore and keep my games and apps.

Rest assured, you won't miss games or saves

When asking to pull settings from an old xbox, put no

You will have to log in your accounts again, that's all

In case it doesn't work, I am sending the 4 network configuration procedure.

So you just need to configure your internet devices now.

They are unconfigured, so have access restrictions, causing these errors.

If you do not have knowledge, I advise you to contact the ISP that they will do for you

set a fixed ip for the console/PC, open the ports described below, disable and enable the UPnP function and disable the modem firewall, if you have a modem and a router the process has to be done on both devices.

Put console/PC IP in DMZ zone.

Port 88 (UDP)

Port 3074 (UDP and TCP)

Port 53 (UDP and TCP)

Port 80 (TCP)

Port 500 (UDP)

Port 3544 (UDP)

Port 4500 (UDP)

You can ask ISP(Internet Service Provider) for help

I remain at your disposal if you have any further questions.

Subnautica Never Syncs Error 0x83860012