[Subnautica Below Zero] Sauvegarde cloud disparue – besoin d’aide urgente / Cloud Save...

Discus and support [Subnautica Below Zero] Sauvegarde cloud disparue – besoin d’aide urgente / Cloud Save... in XBoX Games and Apps to solve the problem; Bonjour, J'avais une sauvegarde de plus de 23 heures de jeu sur Subnautica Below Zero, achetée via le Microsoft Store. Le 28 avril 2025, en lançant... Discussion in 'XBoX Games and Apps' started by Chafik92, Apr 29, 2025 at 9:02 AM.

  1. Chafik92
    Chafik92 Guest

    [Subnautica Below Zero] Sauvegarde cloud disparue – besoin d’aide urgente / Cloud Save...


    Bonjour,

    J'avais une sauvegarde de plus de 23 heures de jeu sur Subnautica Below Zero, achetée via le Microsoft Store.

    Le 28 avril 2025, en lançant le jeu, ma sauvegarde locale avait disparu.
    Pire encore, aucune ancienne sauvegarde cloud n'a été proposée lors du démarrage du jeu.

    Il semble que le système cloud ait écrasé mon ancienne sauvegarde en sauvegardant une version vierge automatiquement.

    Je voudrais savoir s'il est possible de restaurer une ancienne version de ma sauvegarde depuis vos serveurs Xbox, même manuellement, si elle est encore disponible.

    Voici mes informations si besoin :

    • Jeu : Subnautica Below Zero
    • Plateforme : PC Windows 11, Microsoft Store
    • Date de disparition de la sauvegarde : 28 avril 2025
    C'est une sauvegarde très importante pour moi, j'aimerais vraiment éviter de devoir tout recommencer...

    Merci beaucoup d’avance pour votre aide.

    English below :
    Hello,

    I had a save file with over 23 hours of playtime on Subnautica Below Zero, purchased through the Microsoft Store.

    On the 28th of April 2025, when launching the game, my local save was gone.
    Even worse, no previous cloud save was offered upon starting the game.

    It seems the cloud system overwrote my old save by automatically saving an empty version.

    I would like to know if it’s possible to restore an earlier version of my save from your servers, even manually, if it’s still available.

    Here are my details if needed:

    • Game: Subnautica Below Zero
    • Platform: PC Windows 11, Microsoft Store
    • Date of save disappearance: 28th of April 2025
    This save is very important to me, and I would really like to avoid starting over…

    Thank you very much in advance for your help.

    :)
     
  2. chrisryan321 Win User

    Syncing and Save Loading Issue: Subnautica

    Unfortunately this solution only works for the few that have bad overall internet connection for the rest of us with fiber internet and new Xboxes I'm sure it's just subnautica being broken as the guy said below zero syncs just fine subnautica does not I wish they would have just left Cloud out of the equation or at least given us the option to play and load saved off my hard drive
  3. RichieB_ Win User

    Subnautica: Below Zero Not Saving

    Hello Gamer Question,

    We are happy to hear that the problem you had with Subnautica: Below Zero Not Saving has been resolved. We’re glad we were able to help you!

    To help other customers searching for help on related issues, please feel free to mark the response you found most helpful by clicking “Yes” on the bottom of that post. This will ensure the helpful responses are most visible when searching (and you can vote more than once if the solution was spread over multiple posts).

    Regarding to your to put more predators on game. That's actually a nice idea to make the game more challenging. However as mush as I'd love too but only the Unknown Worlds Entertainment, Inc. can make that idea possible. They're the one supported the game and you may directly contact them for that suggestion.

    Thanks again for choosing Microsoft!



    Microsoft Community Moderator
  4. RichieB_ Win User

    Subnautica: Below Zero Not Saving

    Hi Gamer Question,

    Greetings!

    Thank you for publishing in Microsoft Community.

    We that you're experiencing issues with saving your progress in Subnautica: Below Zero. We truly understand how frustrating this can be, especially you sent a lot of time with the progress and it will not save. I'll be happy to assist you with this issue.

    Before we proceed with troubleshooting steps, I'd like to ask a few questions to better understand the problem you're facing.
    - Is your console connected via wired or wireless connection?
    - Is it happening also to other games you have?



    Firstly, I would like to ask if you are playing the game on Xbox Series X|S or Xbox One? This information will help me provide you with the most accurate solution.



    In the meantime, I suggest that you try the following troubleshooting steps:


    1. If your console connected via wireless you may try to connect it via wired. To have a better connection and secured network connection

    1. Check if your game is up to date. You can do this by going to "My games & apps" > "Updates" and checking if there are any available updates for the game.



    2. Clear the cache on your console. To do this, hold down the power button on your console for 10 seconds until it turns off. Unplug the power cable from the back of the console and wait for 10 seconds. Plug the power cable back in and turn on your console.



    3. Try uninstalling and reinstalling the game. This will ensure that you have a fresh installation of the game.



    4. Check if your Xbox Live account is having any issues. You can check the status of Xbox Live services by visiting the Xbox Live Status page.

    5. Test your network connection and make sure your network speed above 15MBPS and 0 Pocket Loss. That is the recommendable speed to have a better experience on gaming.

    [​IMG]




    If the issue persists after trying these steps, you may check these follow support article that might help you with your issue: Learn more:
    - Syncing Xbox game saves to the cloud error messages | Xbox Support
    - Xbox cloud game saves FAQ | Xbox Support

    [​IMG]




    I hope this helps! We look forward for your response.

    Thank you,


    Microsoft Community Moderator
  5. Gamer Question Win User

    Subnautica: Below Zero Not Saving

    Dear RichieB and Microsoft,

    Thank you! It worked.

    Can you please put more predators in Subnautica Below Zero?
  6. Trevor Lewis Win User

    Syncing and Save Loading Issue: Subnautica

    I'm trying to play Subnautica over the cloud on my Xbox One because my original Xbox has performance issues and I'm having the cloud save sync issue.
Thema:

[Subnautica Below Zero] Sauvegarde cloud disparue – besoin d’aide urgente / Cloud Save...

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