Submitting request We're not ready for you yet, your account is unable to complete the request.

Hi Trel12345l,

Thank you for posting on the Xbox forums. I'd be happy to help but in order to do so, you will need to provide us with more information about this request that you are trying to complete.

First, what type of request are you trrying to submit and what device are you using to do so?

What troubleshooting steps have you tried yourself to resolve the issue?

If it is a refund request, are you logged into the correct account which made the purchase you are trying to get a refund for?

Please provide more information about the situation so we can provide you with accurate information.

Hey Crystal -

Thank you! That is one of the issue i am having. I cant seem to get that 30 day period restarted. I get a message saying:

"we're not ready for you yet, your account is unable to complete the request"

If it was just a matter of waiting it wouldnt be an issue.

Hi there,

Sorry to hear that the V-bucks you have purchased haven't showed up on your account yet.
I would recommend trying toremove and
re-add your account. This will help refresh your account.

In regards to reversing the payment, you would need to submit a refund request.



Click here to complete a Refund Request Webform,



After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

Hope this helps!

Refund requests
If you’d like to request a refund for a purchase of digital content, be sure to sign in to and submit your request from the account you used to make the purchase.

We will help you identify the order number for your purchase and then provide the form for you to fill out to submit your request.

Note Refund requests can only be made through the form. Our dedicated team is ready to assist you.

Request Refund

Hi there!



In regards to reversing the payment, you would need to submit a refund request.



Click here to complete a Refund Request Webform,



After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.



If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you.
Our dedicated team is ready to assist you.