Submit a ticket

Hello VASILISNIKOLO, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

The request you want to submit for Xbox products is regarding a warranty request or to what specifically?

I appreciate it if you can provide more information.

if you would like to escalate you can do so by submitting a support ticket here -> Submit Support Ticket

Thanks, i submitted a ticket.

Thanks, i submitted a ticket.

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

LiamBleach, for me to investigate your problem, first tell me how many charges appear here:

https://account.microsoft.com/billing/orders/

See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

Open it, and see what is in the Status. If it is completed, or another word

1,2, or 3 charges?

I remain at your disposal if you have any further questions.