Subject: Help Needed: Microsoft Account Compromised and Unable to Recover

Discus and support Subject: Help Needed: Microsoft Account Compromised and Unable to Recover in XBoX Accessibility to solve the problem; Hi everyone, I need some urgent help regarding my Microsoft account. Recently, my account was hacked and the email associated with it was changed.... Discussion in 'XBoX Accessibility' started by Александр Шагиев, Jan 26, 2025.

  1. Subject: Help Needed: Microsoft Account Compromised and Unable to Recover


    Hi everyone,



    I need some urgent help regarding my Microsoft account. Recently, my account was hacked and the email associated with it was changed. Now, when I try to access my account with my usual email, it says that the account does not exist.



    I received an email notification about the email address change, which I did not initiate. However, even the email mentioned in the notification doesn't seem to work anymore, suggesting that the hackers may have changed the email multiple times.



    To make matters worse, it seems that two-factor authentication has been enabled on my account by the hackers, making it even harder for me to regain access.



    I tried contacting Xbox support, but they kept redirecting me to a virtual agent, which wasn't able to help with my issue. I also attempted to fill out the account recovery form, but it stated that the account does not exist.



    Additionally, my Minecraft license was a gift from a friend, and I'm really worried about losing access to it.



    I'm really concerned about the security of my account and the data associated with it. Can anyone advise me on what steps I should take to recover my account? Who should I contact at Microsoft for this issue, and what information should I provide to get help?



    Any assistance would be greatly appreciated!



    Thanks in advance.



    -

    :)
     
    Александр Шагиев, Jan 26, 2025
    #1
  2. PalmettoBling Win User

    Account sign-in blocked

    You can go through the steps to recover a Microsoft Account here: https://account.live.com/acsr

    This page has some more detials on the subject: https://support.microsoft.com/en-us/help/17875/microsoft-account-recover

    But if you think it's locked from being compromised please review the page here: https://support.xbox.com/en-US/my-account/security/compromised-account-solution
  3. Jayhab4real Win User

    Service request action time frames

    You need to try and recover your account using this form:

    https://support.microsoft.com/en-gb/help/10494/microsoft-account-recover-hacked-compromised-account
  4. Slezmass1 Win User

    PLZ HELP!!

    yes you need to follow this link https://support.microsoft.com/en-gb/help/10494/microsoft-account-recover-hacked-compromised-account
  5. Christyna64 Win User

    Account Hack for Xbox

  6. MorseyBaby Win User
Thema:

Subject: Help Needed: Microsoft Account Compromised and Unable to Recover

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