Stuck with child account

ERICSANCHEZ215 · Jan 3, 2018

I am stuck with a child account. How do i remove the parent if the account doesnt exist anymore?

:)

Cpt Flappy · Jan 3, 2018

Stuck in Child Account

contact customer support at 1-800-469-9269 and tell them the issue. they will either tell you the account listed as the parent account or confirm there is no parent account attached to your account and create an escalation for an "orphaned" account which
will allow you to add a new account that is an adult account to be added as the parent account to yours. this will take a few days but once complete should allow you to add a new parent account to moderate your child account.

CharlesParsons · Jan 3, 2018

Stuck in Child Account

Help, I recently purchased an Xbox one and have an account with Xbox live gold, I wanted to install the free game of the month. But it states that I must change downloading permission, and that I need a parent to do this. However there is no parent
account attached to my account and we are unable to add a parent account or change the account to be recognized as a adult account. as well as add me to a new family. Any advice Microsoft?

ngocphi · Jan 3, 2018

you just.remove.it but you would have to replace it with another until you turn 18

And no you can't change.thendate when that happens

Miss Kleo

Hey there gobbybobby! I'm sorry to hear you've had a bit of a run around. I'm afraid you won't be able to upgrade your account until you regain access to that parent account email to agree to the TOU. So let's see if we can work on that!

To start, have you attempted to reset the password for the email provided to you by the TOU prompt? If not, you can
reset your password here.

If that is unsuccessful, you'll need to attempt to regain access through another means. Your best bet would be to fill out our
Account Recovery form for that email address with as much information as you can possibly provide. Will you let us know when you've taken those steps? Thank you!

ngocphi

you just.remove.it but you would have to replace it with another until you turn 18

And no you can't change.thendate when that happens

Cpt Flappy

contact customer support at 1-800-469-9269 and tell them the issue. they will either tell you the account listed as the parent account or confirm there is no parent account attached to your account and create an escalation for an "orphaned" account which
will allow you to add a new account that is an adult account to be added as the parent account to yours. this will take a few days but once complete should allow you to add a new parent account to moderate your child account.

VernierSlake

The family gold pack was designed for two adult accounts and two child accounts rather than three adults and one child or one adult and seven children. Hence you're stuck.

Vision Verrify

Try following:

1.go to Xbox.com and sign in with your Windows Live ID and Windows Live Password.

2. Press on your Gamertag (yours iKing Rebellion)(right above of the site) and click on
Privacy and Online Settings (below Edit my Avatar & and
Edit my Profile).

3.Enter your password again and you're (I hope) able to change settings.

Let me know if it works.

Stuck with child account