Stuck trying to update, always fails giving error code - can't get out of this loop

Discus and support Stuck trying to update, always fails giving error code - can't get out of this loop in XBoX on Consoles to solve the problem; Will give that a go. Also had a thought that as the xbox wasn't connected to the internet during the update there would be no way of it getting a... Discussion in 'XBoX on Consoles' started by BossyCamp799357, Jan 24, 2016.

  1. Stuck trying to update, always fails giving error code - can't get out of this loop


    Will give that a go. Also had a thought that as the xbox wasn't connected to the internet during the update there would be no way of it getting a banned list from microsoft, so how could it have checked it was banned. Assumption is it couldn't and there's
    another underlying problem. Hope there's not a problem with the hardware, although it is rather long in the tooth now. Before I put the game in and it asked me to update it had booted up correctly to the xbox menu, so seems something software related.
     
    BossyCamp799357, Feb 1, 2016
    #16
  2. Should I be holding the sync button down, letting go, then holding down again?
     
    BossyCamp799357, Feb 1, 2016
    #17
  3. EggsBoxJuan
    EggsBoxJuan Guest
    Keep it held, I doubt it will work but it is another way of clearing a failed update. Just clutching at straws for you I suspect.
     
    EggsBoxJuan, Feb 1, 2016
    #18
  4. EggsBoxJuan
    EggsBoxJuan Guest

    Stuck trying to update, always fails giving error code - can't get out of this loop

    When updating from a game disc you will need to complete the update using the same game disc so that may be worth trying. Boot the xbox up with the game disc in the drive.
     
    EggsBoxJuan, Feb 1, 2016
    #19
  5. Am having the same issue but my update error is different.

    Error 351F-0000-0080-0300-8007-0570 occurs when downloading an update to your Xbox 360 console

    I tried everything like downloading update from xbox and put it in pen drive it didnt work

    tried Cd it didnt work

    no idea what to do
     
    NurturantSix19, Feb 2, 2016
    #20
  6. No luck with trying with game in the cd I'm afraid, just get the same result
     
    BossyCamp799357, Feb 7, 2016
    #21
  7. No luck, contacted support via chat and they couldn't update. Out of warranty and would have had to go to a 3rd party repair centre.

    PMd the mods after suggestion from Support but they did not respond.

    Convinced it's something to do with the DVD player, so tried a new pair of leads with no luck. Was going to try a replacement DVD drive but saw a reconditioned console at Game for £40 with 12 month warranty so went for that instead. Just set up and can't
    wait to see little ones face tomorrow as I finally have his game working!

    Thanks for your help.
     
    BossyCamp799357, Feb 24, 2016
    #22
  8. EggsBoxJuan
    EggsBoxJuan Guest

    Stuck trying to update, always fails giving error code - can't get out of this loop

    That's great news, the price is superb too, I wish your son many years of happy gaming with Xbox.
     
    EggsBoxJuan, Oct 31, 2018
    #23
  9. EggsBoxJuan Win User

    Stuck trying to update, always fails giving error code - can't get out of this loop

    That's great news, the price is superb too, I wish your son many years of happy gaming with Xbox.
  10. EggsBoxJuan Win User

    Stuck trying to update, always fails giving error code - can't get out of this loop

    Hmm just as a thought, try holding down the sync button on the xbox for a while before and after you power the xbox on.
  11. BossyCamp799357 Win User

    Stuck trying to update, always fails giving error code - can't get out of this loop

    Interestingly it says that even if a console is banned it should not stop it working offline. So likely something else is going wrong as I can't get it out of the loop.
  12. EggsBoxJuan Win User

    Stuck trying to update, always fails giving error code - can't get out of this loop

    I don't know if this is even possible but the only thing I can think is that if the Xbox hasn't been modified/tampered with and never updated that the latest update has detected such an old version of the system software it's assumed there must have been
    some modification and banned the Xbox.

    I'm clutching at straws with that just it does seem feasible maybe.
  13. BossyCamp799357 Win User

    Stuck trying to update, always fails giving error code - can't get out of this loop

    So I tried this and got the message 'Unable to detect the state of this serial number at this time, please connect this device to Xbox Live'.

    Turned the console on, connected the network cable, got the same error message, but also got the same message as above about not being able to detect the serial number. Is it possible to connect to xbox live if I'm stuck in this update loop?

    Thanks
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Stuck trying to update, always fails giving error code - can't get out of this loop

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