Stuck on "Restarting" screen after downloading console update

Hello Bessy67,

Well, if it haven't moved at all for an hour or so, somethings wrong. (duh!....)

I would try and close all games and running applications by using the controller and pressing the option button (same as the old start used to be) choosing quit.

Could be that its not downloading because there are other stuff running in the background.

If that dosen't work or isn't applicable, I would restart the console, (hard power off) ny holding the power button for 5 seconds. Note: I would not recommend this IF the progress bar on the install have moved... but if its standing still means that it's
not finished downloading NOR installing. So go ahead.

Let me know how it turns out for you!

Br,

There is an option for people with stuck downloads for games to hold the power button down for 5 to 10 seconds and restart the console and see if the update will complete after that.

"There is a system update that is of 550MB in size according to the console, but whenever i click update i am stuck at a “Updating” page,"

Is your console enrolled in an Insiders preview ring? If so, which ring?

The "Updating" page of a system update has 3 sections, Downloading, Verifying and, after a restart of the console, the Applying section.

Which section is it stuck on?

After the Verifying stage of the update the console will shut down and restart to Apply the update.

On a Series X you should see the Xbox button flash about 5-6 times as it restarts before the screen will go blank and then a few seconds later the console will restart so the update can be Applied.

Don't interrupt this process by manually restarting the console. If you do interrupt this process the update will download and verify again, and then do a automatic restart so it can Apply the update. Be patient while it completes and returns to the sign-in screen.

same issue was kicked offline to update did so after update black screen for 20m did a hard reboot now stuck on green screen. download offline update tool. Will update if it solves the issue