Stuck On Preparing Console.

Hello AndrejPečeňa,

Thank you for your post. I understand you are experiencing an issue with your Xbox One S stalling on the preparing console screen. To troubleshoot this, please try performing an

Offline System Update.

Please let us know how this goes.

Update: I unpluged my console and turned it on again but that didn't help.

Hi, 'Not Jaye'! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are experiencing issues with your console.

I believe additional information is needed.

If you don't mind, I'd appreciate it if you answer the following questions:

• May I ask which Xbox model you are using?

• Do you have any external storage units plugged into your console?

• Did you select "Keep games and apps" or "Remove everything"?

• How long has it been on the "preparing console" screen?

Thank you! I'll be looking forward to your reply.

Best regards.

Hi KungFu,

Thanks for coming to the forums. We recommend trying a
soft factory reset. Sometimes updates come or applied, this is when you see this screen. If it was doing an update when you unplugged it, update most likely glitched.

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
2. Wait 30 seconds, and then plug the power cord back in.
3. Press and hold the BIND button (located below the Xbox button on the console) and the
   EJECT button (located on the front of the console), and then press the
   Xbox button on the console.
   Note The Xbox One S All-Digital Edition does not have an
   EJECT button. You can bring up the Xbox Startup Troubleshooter on this console by holding only the
   BIND button (steps 3 & 4) and then pressing the Xbox button
   .
   
4. Continue holding the BIND and EJECT buttons for 10-15 seconds.
   
5. Listen for two “power-up” tones a couple of seconds apart. You can release the
   BIND and EJECT buttons after the second power-up tone.
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

This is where you will select reset this Xbox.

Thanks,

Brad

Hello IVI41,

Thank you very much for bringing this issue to our attention. We will be more than happy to assist you with this issue. We recommend creating a new thread with a detailed description of the issue. Thank you again, and we look forward to hearing from you!