Stuck on preparing console.

AndrejPečeňa · Sep 5, 2020

I have an xbox one s all digital. I had problems with my xbox before so i decided to do a factory reset without keeping my games so i got into the trubleshoot menu and started the factory reset a "Preparing console..." message showed up with a bar under
it that got stuck on 50% then it kicked me back to the trubleshoot menu so i selected restart instead of factory reset. My xbox restarted and the "Preparing console..." message showed up again, it got stuck on 50% and kicked me back into the trubleshoot menu
so i instead of restart selected factory reset and the same thing happend again but it got stuck on 50% forever. I did not try turning off or unplugging my xbox after that because in the lower right corner is a message saying: "Don't turn off or unplug your
console." Thanks for any help in advance.

:)

XBF Ezra G

Hello AndrejPečeňa,

Thank you for your post. I understand you are experiencing an issue with your Xbox One S stalling on the preparing console screen. To troubleshoot this, please try performing an

Offline System Update.

Please let us know how this goes.

AndrejPečeňa

Update: I unpluged my console and turned it on again but that didn't help.

[ A J ]

Hi, 'Not Jaye'! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are experiencing issues with your console.

I believe additional information is needed.

If you don't mind, I'd appreciate it if you answer the following questions:

• May I ask which Xbox model you are using?

• Do you have any external storage units plugged into your console?

• Did you select "Keep games and apps" or "Remove everything"?

• How long has it been on the "preparing console" screen?

Thank you! I'll be looking forward to your reply.

Best regards.

XBF Brad A

Hi KungFu,

Thanks for coming to the forums. We recommend trying a
soft factory reset. Sometimes updates come or applied, this is when you see this screen. If it was doing an update when you unplugged it, update most likely glitched.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
Wait 30 seconds, and then plug the power cord back in.
Press and hold the BIND button (located below the Xbox button on the console) and the
EJECT button (located on the front of the console), and then press the
Xbox button on the console.
Note The Xbox One S All-Digital Edition does not have an
EJECT button. You can bring up the Xbox Startup Troubleshooter on this console by holding only the
BIND button (steps 3 & 4) and then pressing the Xbox button
.
Continue holding the BIND and EJECT buttons for 10-15 seconds.
Listen for two “power-up” tones a couple of seconds apart. You can release the
BIND and EJECT buttons after the second power-up tone.
The console should power up and take you directly to the Xbox Startup Troubleshooter.

This is where you will select reset this Xbox.

Thanks,

Brad

XBF Leonzo G

Hello IVI41,

Thank you very much for bringing this issue to our attention. We will be more than happy to assist you with this issue. We recommend creating a new thread with a detailed description of the issue. Thank you again, and we look forward to hearing from you!

Stuck on preparing console.