Stuck on preparing console... 50%

CindyAbe · Nov 27, 2019

My xbox will only update to 50% on the "Preparing console..." Screen and it is just stuck. I've tried the factory reset which did not work. I also tried holding down the power and unplugged it for a few minutes and that does not work. I am unable to do
the offline update. Can soneone please help.

:)

XBF Leonzo G

Hello IVI41,

Thank you very much for bringing this issue to our attention. We will be more than happy to assist you with this issue. We recommend creating a new thread with a detailed description of the issue. Thank you again, and we look forward to hearing from you!

RafaelMouraB-DB3E4E3

This can be done by following these simple steps (https://support.xbox.com/en-US/contact-us#0:2:4):

Sign in to Xbox.com

Step 1: Scroll down and select Support at the bottom left under Xbox.
Step 2: At the bottom of the page, click Contact Us.
Step 3: Select Xbox One, then "View Other Options"
Step 4: Select your problem
Select - "Show contact options"
Select - Request Support Call
I hope this helps you

XBF Brad A

Hello Owjz,

Thanks for coming to the forums. What troubleshooting have you tried so we don't give you anything you already tried. If you haven't tried the

offline update, that would be your next troubleshooting. If that doesn't work your console may be in need of repair.

Thanks,

Brad

Nuck-Chorris

Have you done the full factory reset?

AquarrzSudnnym

Check your network is up and running.

You should power cycle your network hardware and wait until it's fully functional before turning your console back on.

If you're using WiFi try a wired ethernet cable connection to your network hardware as you may be getting signal interference with WiFi.

Stuck on preparing console... 50%